Facebook & Google login not working

Hello!

We have a problem with Facebook & Google login, where it completes the login process and redirects to the site, with a notification that You are now logged in as, but the user is not logged in, the account is not created and no username appears after You are now logged in as.

We have tested this with both Facebook and Google in testing mode and it worked, but after we switched to the live version it stopped working.

I’ve left the link to the site in the Private Content, but I’ve deactivated the social login for now, as the site is live.

Any thoughts on what could cause this?

Thank you and all the best,
Bogdan

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Hello,

I am checking your site and now I do not see options to login with Google and Facebook.

Please follow this instruction to configure: https://xtemos.com/docs/woodmart/faq-guides/configure-facebook-login/ and https://xtemos.com/docs/woodmart/faq-guides/configure-google-login/

As soon as you configure, please provide your site admin access to the private area I will test and suggest if everything is working properly.

Best Regards

Hi Elise,

Thank you for your reply.

As I was mentioning above, the social login is now disabled as this is a live site, so I can’t leave it active if it’s not working. I have done the setup for both Facebook & Google.

I have activated it now so that you can test it.

I can provide admin login, but keep in mind that the site is live, so please let me know before if you have to make changes.

Thanks again and all the best,
Bogdan

Hello,

Please provide the screens of all your settings Facebook and Google into the private area.

Best Regards

Hi Elise,

I’ve added links to the images with the settings in the private area.

All the best,
Bogdan

Hello,

I have tested the login and cannot check as the credentials are not valid, please update.

Best Regards

Hi Elise,

I added the correct info now.

Must of copied the wrong ones, sorry for that 🙂

All the best,
Bogdan

Hello,

Our dev team has checked and says that there is a custom code: http://prntscr.com/11ac1nf this code adds the condition preventing Facebook and Google from working properly.

If you have any questions please feel free to contact us.

Best Regards

Hi Elise,

Thanks for your answer!

This doesn’t look like code added by us. In which file is it added? And any idea what it does?

All the best,
Bogdan

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello again! 🙂

Sorry to be reopening this ticket after such a long while – we had a lot to take care of that was higher priority.

We did manage to fix the Facebook login issue – it was related to a code snippet needed for password confirmation.

However, for Google login we couldn’t identify any possible issue with a plugin. We updated everything, including the theme, but the issue persists.

What could we further check here in order to find the cause?

Thank you and all the best,
Bogdan

PS: Login info should still work, but please keep in mind that site is live.

Hello,

Please check your Google settings as per this manual, make sure you have configured everything correctly: https://xtemos.com/docs/woodmart/faq-guides/configure-google-login/

If you have configured everything correctly, please send us the screens of the Google account into the private area.

Best Regards

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