Home Forums Basel – Premium Template Facebook Login Stopped Working

This topic contains 7 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 week, 6 days ago.

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  • #92961

    ochow7
    Customer

    Hello, the facebook login suddenly stopped working. We double checked your guide, and it seems like everything is set up according to your specifications.

    See attachment. When we try to login, it tries to connect and returns a notification that says “You are now logged in as_______”, but it doesn’t display a name – the end of the sentence is left blank.

    We saw some feedback about installing some code on a child theme functions.php file – but we can’t find anything titled “Child theme functions.php”. We tried installing the code on just the functions.php file and it didn’t fix the problem.

    Let me know your thoughts and thanks.

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    #93000

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #93145

    ochow7
    Customer

    I disabled/deleted plugins that I thought might be affecting it. Please feel free to review and let me know your thoughts. Thanks again for your help.

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    #93172

    We can’t visit your website now and get this error https://gyazo.com/a5dd9b3d8d61083149077aeeef747d65

    #93240

    ochow7
    Customer

    Please see my message below in private.

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    #93274

    Now we can log in but you still didn’t disable external plugins. Please, disable them first.

    #93884

    ochow7
    Customer

    So I went in one by one, and disable plugins until I found the one that was interfering. The problem was: No CAPTCHA reCAPTCHA for WooCommerce

    We installed it to reduce the number of bots that were creating accounts. It worked great, but it caused the issue with the facebook login.

    Any suggestion on how we can either fix this issue?
    Or suggestions of a free plugin alternative to help authenticate users without interfering with your theme?

    #93957

    As we can see, this Captcha interrupt default WooCommerce login function and if it is not passed, login is not performed. Obviously, it is not possible to fill this captcha field when you log in with social networks. You need to disable it or contact plugin’s developers for help.

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