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FAQs component not working properly
- This topic has 11 replies, 2 voices, and was last updated 6 years, 7 months ago by Artem Temos.
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March 27, 2018 at 8:32 am #49088
web_ferParticipantHello, Team
For any reason the FAQ’s page not working properly. The faqs element accordion (See attachment) creates an error 500 on the page.
Any idea why this error is generated?
Could you help me, please?Thank you in advance,
regards,
FernandoAttachments:
You must be logged in to view attached files.March 27, 2018 at 8:53 am #49096
Artem TemosKeymasterHi,
500 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Regards
March 27, 2018 at 9:04 am #49104
web_ferParticipantHello,
I understand to this error is on the server side, but this error only is generated when you add the faqs element accordion in any page. If I add this component to any page, it stops working and generates a 500 error only on this page.Thank you,
regards,
FernandoMarch 27, 2018 at 9:11 am #49106
Artem TemosKeymasterAnyway, you need to understand the error first to be able to fix it.
March 27, 2018 at 10:24 am #49139
web_ferParticipantHello,
I deactivated all plugins.
The error is generated with the “WPBakery Page Builder” Versión 5.4.5.
If I deactivate this plugin, the FAQ’s page working.
How I can to update to the new version?
How I can solved this error?Thank you in advance,
RG,
FernandoMarch 27, 2018 at 11:29 am #49160
Artem TemosKeymasterHello,
You will not solve the error while you don’t know why it happens. Of course, it will not happen without WPBakery because FAQ is built with its element. All you need to do is to check your error logs or contact your hosting providers for help if you can’t find it.
To update the WPBakery plugin, you need to update the theme to the latest version first. Then, go to Appearance -> Install plugins and update all included plugins.
Regards
March 27, 2018 at 12:55 pm #49198
web_ferParticipantHello,
Thank you for your help!!This is the error on log:
——–
[Tue Mar 27 14:31:45 2018] [error] [client xx.xxx.xxx.xxx] [host xxxxx.com] End of script output before headers: index.php, referer: http://xxxxxxxx.com/wp-admin/post.php?post=778&action=edit———
Thank you for your help,
Regards,
March 27, 2018 at 1:18 pm #49209
Artem TemosKeymasterBut this error happens on the backend, not on frontend. Just ask your hosting provider to enable PHP error display on your website and turn on the debug mode.
March 28, 2018 at 9:36 am #49485
web_ferParticipantHello,
This is another error in the log file:[27/Mar/2018:18:28:33 +0200] “GET /faqs-bk/ HTTP/1.1” 500 541 “http://xxxxx.com/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36”
In the frontend of some pages show this error:
Notice: Undefined offset: -1 in
/home/xxxxxx/www/wp-includes/post-template.php on line 287Thank you in advance,
regards
March 28, 2018 at 11:20 am #49516
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?
Thank you in advance
March 28, 2018 at 2:45 pm #49612
web_ferParticipantHello,
I have problems with two plugins:
1. Multilanguage by BestWebSoft Versión 1.3.0
https://bestwebsoft.com/demo-for-multilanguage/this plugin is not supported with the “faqs element” accordion. If active this plugin the landing page “/faqs” not working, generates an error 500
2. Jetpack by WordPress.com Versión 5.9
Some pages show this error:
Notice: Undefined offset: -1 in
/home/xxxxxx/www/wp-includes/post-template.php on line 287Could you help me, please?
Thank you in advance,
regardsMarch 28, 2018 at 4:37 pm #49648
Artem TemosKeymasterHi,
1. But it means that this plugin is not compatible with WPBakery. You need to contact its developers for help since we can’t fix it in our theme.
2. It also seems to be not related to our theme. But you can simply disable wp debug mode in the
wp-config.php
file. This notice will not harm your website.Kind Regards
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