I am starting to customize my site but I am having problems when I try to upload favicon image. I see that it has to be loaded in Appearance -> Customize -> Site identity -> Site icon.
But when accessing that panel, I don’t get anything other than the widget option. I can’t modify anything.
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.