Home Forums WoodMart support forum Few pages look different when I’m logged in or not logged in as admin

Few pages look different when I’m logged in or not logged in as admin

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #487263

    robrian565
    Participant

    Hello, First off I installed this theme when I was on a test url with siteground and have since moved it to the real url with no issues. The real url is not listed in my account anymore and no way to add it.

    I have the company location pages on my website that look different in edge or in chrome. If Im logged in as admin in chrome, they look perfect. If I’m logged out, the buttons are not the right colors and everything is just white.

    I have disabled all my plugins and same issue. I would really like someone to login and look to see what I’m doing wrong. I have beed reading and trying to figure this out for a few weeks now and it’s really annoying. 🙂

    I have uploaded pictures of the error (pages with white buttons) and of how it should look (pages with colored buttons). I pasted all the links below since each page is set up the same. Sometimes it correct and sometimes its not or also chrome works more constant and edge not so much.

    https://rapturebodypiercing.com/rapture-body-piercing-reviews/

    https://rapturebodypiercing.com/full-body-piercings-near-me-albuquerque-nm/

    https://rapturebodypiercing.com/best-ear-piercing-cottonwood-mall/

    https://rapturebodypiercing.com/best-ear-piercing-coronado-mall/ <—- this one is bad right now!

    https://rapturebodypiercing.com/best-ear-piercing-at-cielo-vista-mall/

    The pages in question are all the location pages in the footer. Please can someone help me!

    Thank you for your time!

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    #487318

    Hello,

    First of all please update the new version of the theme “WOODMART WordPress NEW: 7.2.5 RELEASED” and update the required plugin and check the issue.
    https://xtemos.com/docs-topic/update-the-theme/

    We hope this will resolve your issue and if not then please write back to us again and we will check again.

    Best Regards.

    #487479

    robrian565
    Participant

    Hello, please see screen shot of the following error I get when trying to update?

    Im not sold on the theme update being the cause of my issue since its been happening for a while.

    Please let me know.

    Thanks

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    #487628

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards

    #488300

    robrian565
    Participant

    Hello, ok so trouble shooting has gone on for 2 and a half days now with no resolution even after following your tips and instructions.

    How can we get xtemos to login with the supplied credentials and help fix this?

    After following the theme update, there’s more little things that are now broke. Please look at the screen shot attached. You’ll see the same color issues but now all social media icons and menu icons not populating.

    Please let me know because I need to get this resolved asap. Thank you for you time and help.

    Attachments:
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    #488360

    Hello,

    Now check back your site after completely clearing the browser cache.
    The icons are working fine now.
    Screenshot for clarification:
    https://ibb.co/MgLP2nG

    Here is the both Edge and Chrome browser Screenshots for clarification:
    https://ibb.co/tCQ0M77
    https://ibb.co/fXYXcX0

    Check back your site after completely clearing the browser cache.

    Best Regards.

Viewing 6 posts - 1 through 6 (of 6 total)