Home Forums WoodMart – Premium Template File Attachements not sending/not working with WoodMart

This topic contains 5 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 2 days, 5 hours ago.

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  • #182542

    On all the websites I have installed the woodmart theme I have the same problem. In all plugins where there is a file upload option (like contact form 7) (or extra woocommerce prodcut options), the file is not sent in the mail. If I switch to another theme it is working. Can anyone tell me what’s wrong with this theme that makes file attachments not working?

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    #182554

    Hi,

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website. Also, send us a screenshot of how it works with other themes on your website.

    Thank you in advance.

    #182558

    Photos have been added.
    Somehow, file uploads are not sent in the mail. And I’m sure that the fault is in the theme. The function does work for other themes.

    Photo 1
    Woodmart theme

    Photo 2
    Woodmart theme

    Photo 3
    Woodmart theme

    Photo 4
    Divi theme

    Photo 5
    Divi theme

    kind regards

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    #182663

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? We will need to be able to switch between themes and check how it works.

    Thank you in advance

    #182694

    Below username and password

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    #182721

    Try to disable AJAX add to cart option if the problem is on the single product page only. You can find this option in Theme Settings -> Product page.

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