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file import is very slow
- This topic has 19 replies, 2 voices, and was last updated 5 years, 7 months ago by Artem Temos.
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September 20, 2018 at 12:58 pm #78190
SONICONParticipantHello ,
Product import is very slow.Sometimes takes 1 hour to import.
(product pieces : 500) can you help?September 21, 2018 at 6:06 am #78300
Artem TemosKeymasterHello,
Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?
Regards
September 21, 2018 at 11:10 am #78342
SONICONParticipantHi
product transfer (update preferred) takes more than 2 hours. Normal theme takes 5 minutes.
video in the next comment.
September 21, 2018 at 11:25 am #78343
Artem TemosKeymasterWhat video do you mean?
September 21, 2018 at 12:17 pm #78355
SONICONParticipantattachment
September 21, 2018 at 12:38 pm #78358
Artem TemosKeymasterWhen we try to download the file we get a white screen only. Could you please check it?
September 24, 2018 at 1:26 pm #78730
SONICONParticipantHello, please See below;
custom contentas a special content link.
September 24, 2018 at 1:27 pm #78731
Artem TemosKeymasterHere is what we get https://gyazo.com/ba7b63764f3dad8af7fc4d0491542745
September 24, 2018 at 1:52 pm #78735
SONICONParticipantHi
Video link attachmentSeptember 24, 2018 at 1:55 pm #78740
Artem TemosKeymasterOK, thank you.
This video shows how WooCommerce products import works. But our theme doesn’t influence it. Are we able to check how it works with our theme and default WordPress theme on your website? Could you please provide us a step by step algorithm on how to reproduce it?
Thank you
September 24, 2018 at 3:37 pm #78760
SONICONParticipantHi,
The problem is right here.file not loaded in two hours.
not loaded.Because it was sent to the video to see the time.
September 24, 2018 at 5:18 pm #78767
Artem TemosKeymasterBut our theme doesn’t influence this process. It can’t be caused by our theme.
September 25, 2018 at 9:01 am #78860
SONICONParticipantHi,
So why could it be caused?
after all, I have such a problem.
how do we solve this problem?regards,
September 25, 2018 at 9:12 am #78866
Artem TemosKeymasterHello,
You can try to disable all external plugins one by one and check the import to see if it is some plugin conflict. If it will not help, then it is a WooCommerce problem and you need to contact plugin’s developers for help.
Kind Regards
September 25, 2018 at 1:19 pm #78926
SONICONParticipantThank you,
The problem’s improved. loading speed.However, it does not update.
I select the update check mark. He’s not updating. It just installs new products.September 25, 2018 at 1:42 pm #78940
Artem TemosKeymasterWhat update do you mean?
September 25, 2018 at 1:58 pm #78945
SONICONParticipantexcel batch product installation (batch update process)
September 25, 2018 at 2:26 pm #78955
Artem TemosKeymasterSorry, but we can hardly advise you in this situation since this function is a part of the WooCommerce plugin and not related to our theme.
September 26, 2018 at 10:13 am #79136
SONICONParticipantHello,
Product installation import operation: Import does not work. products are not imported.”
There is an attached picture. Can you examine?(uploading files and adding new products.
But;
We chose to update the file to be installed. At the end of the installation, it gives the “update failed” warning.)
Please help me.
Best Regards,Attachments:
You must be logged in to view attached files.September 26, 2018 at 11:03 am #79157
Artem TemosKeymasterHello,
As we said, our theme has no any relation to this process and we can hardly advise here. Something wrong with your import file or it is a WooCommerce bug. We can’t fix it from our side.
Regards
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