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file_exists(): open_basedir restriction in effect. File xts-header

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  • #167820

    perelview
    Participant

    Error Sample #1 (350 occurrences last 24hrs):
    file_exists(): open_basedir restriction in effect. File(/public_html/wp-content/uploads/2019/12/xts-header_923268-1577699505.css) is not within the allowed path(s): (/home/eshetach/:/tmp/:/var/tmp/:/usr/local/php72/lib/:/usr/local/php54/lib/:/usr/local/php55/lib/:/usr/local/php56/lib/:/usr/local/php70/lib/:/usr/local/php71/lib/:/usr/local/php72/lib/:/usr/local/lib/php/)

    Sample stack trace
    …ach.co.il/public_html/wp-content/themes/woodmart/inc/classes/Stylesstorage.php (55)
    …ach.co.il/public_html/wp-content/themes/woodmart/inc/classes/Stylesstorage.php (43)
    …/e-shetach.co.il/public_html/wp-content/themes/woodmart/inc/builder/Header.php (40)
    …ach.co.il/public_html/wp-content/themes/woodmart/inc/builder/HeaderFactory.php (21)
    …-shetach.co.il/public_html/wp-content/themes/woodmart/inc/builder/Frontend.php (74)
    …ome/eshetach/domains/e-shetach.co.il/public_html/wp-includes/class-wp-hook.php (288)
    …ome/eshetach/domains/e-shetach.co.il/public_html/wp-includes/class-wp-hook.php (312)
    …d at /home/eshetach/domains/e-shetach.co.il/public_html/wp-includes/plugin.php (478)
    …hetach/domains/e-shetach.co.il/public_html/wp-includes/functions.wp-styles.php (52)
    …ome/eshetach/domains/e-shetach.co.il/public_html/wp-includes/class-wp-hook.php (288)
    …ome/eshetach/domains/e-shetach.co.il/public_html/wp-includes/class-wp-hook.php (312)
    …d at /home/eshetach/domains/e-shetach.co.il/public_html/wp-includes/plugin.php (478)
    …/eshetach/domains/e-shetach.co.il/public_html/wp-includes/general-template.php (2879)
    …tach/domains/e-shetach.co.il/public_html/wp-content/themes/woodmart/header.php (13)
    …at /home/eshetach/domains/e-shetach.co.il/public_html/wp-includes/template.php (722)
    …at /home/eshetach/domains/e-shetach.co.il/public_html/wp-includes/template.php (671)
    …/eshetach/domains/e-shetach.co.il/public_html/wp-includes/general-template.php (41)
    …hetach/domains/e-shetach.co.il/public_html/wp-content/themes/woodmart/page.php (11)
    …e/eshetach/domains/e-shetach.co.il/public_html/wp-includes/template-loader.php (98)
    …alled at /home/eshetach/domains/e-shetach.co.il/public_html/wp-blog-header.php (19)

    Error Sample #2 (250 occurrences last 24hrs)
    E_WARNING: file_exists(): open_basedir restriction in effect. File(/public_html/wp-content/uploads/2020/01/xts-theme_settings_default-1578558666.css) is not within the allowed path(s): (/home/sbxxxxxx/:/tmp/:/var/tmp/:/usr/local/php72/lib/:/usr/local/php54/lib/:/usr/local/php55/lib/:/usr/local/php56/lib/:/usr/local/php70/lib/:/usr/local/php71/lib/:/usr/local/php72/lib/:/usr/local/lib/php/)

    Sample stack trace
    …ress.link/public_html/wp-content/themes/woodmart/inc/classes/Stylesstorage.php (55)
    …ress.link/public_html/wp-content/themes/woodmart/inc/classes/Stylesstorage.php (43)
    …s.link/public_html/wp-content/themes/woodmart/inc/classes/Themesettingscss.php (31)
    ….upress.link/public_html/wp-content/themes/woodmart/inc/classes/Registry.php (66)
    …upress.link/public_html/wp-content/themes/woodmart/inc/classes/Registry.php (49)
    …..upress.link/public_html/wp-content/themes/woodmart/inc/classes/Theme.php (312)
    …..upress.link/public_html/wp-content/themes/woodmart/inc/classes/Theme.php (294)
    5-redacted/public_html/wp-content/themes/woodmart/functions.php (61)
    …sbxxxxxx/domains/redacted/public_html/wp-settings.php (497)
    …e/sbxxxxxx/domains/redacted/public_html/wp-config.php (75)
    …ome/sbxxxxxx/domains/redacted/public_html/wp-load.php (37)
    …75837/domains/redacted/public_html/wp-blog-header.php (13)
    …/home/sbxxxxxx/domains/redacted/public_html/index.php (17)

    There are many more such error samples, these errors occur on the following pages:
    /index.php, /page, /single-product, /options-general.php, /admin-ajax.php

    What could be the cause for that?

    #167873

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it? Be sure that you have the latest version of our theme installed. Also, provide us with access to your logs on the server.

    Thank you in advance

    #168293

    perelview
    Participant

    Hi,
    To your request – we have made a duplication of the current state of our production environment into a dedicated environment just for this case.

    All plugins has been deactivated and only the woodmart theme is activated.
    We have also activated verbose logs so now you can reproduce this error happens on all the pages – including the wp-admin dashboard.

    FTP Credentials and WP-Admin has been provided in the private content.

    Thank you!

    for example:
    basedir restriction in effect. File(/home/customer/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/uploads/2020/01/xts-theme_settings_default-1578906955.css) is not within the allowed path(s): (/home/sbxxxxxxx/:/tmp/:/var/tmp/:/usr/local/php72/lib/:/usr/local/php54/lib/:/usr/local/php55/lib/:/usr/local/php56/lib/:/usr/local/php70/lib/:/usr/local/php71/lib/:/usr/local/php72/lib/:/usr/local/lib/php/) in /home/sbxxxxxxx/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/themes/woodmart/inc/classes/Stylesstorage.php on line 55

    Warning: file_exists(): open_basedir restriction in effect. File(/home/customer/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/uploads/2020/01/xts-header_528910-1578382669.css) is not within the allowed path(s): (/home/sbxxxxxxx/:/tmp/:/var/tmp/:/usr/local/php72/lib/:/usr/local/php54/lib/:/usr/local/php55/lib/:/usr/local/php56/lib/:/usr/local/php70/lib/:/usr/local/php71/lib/:/usr/local/php72/lib/:/usr/local/lib/php/) in /home/sbxxxxxxx/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/themes/woodmart/inc/classes/Stylesstorage.php on line 55

    Warning: file_exists(): open_basedir restriction in effect. File(/home/customer/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/uploads/2020/01/xts-header_528910-1578382669.css) is not within the allowed path(s): (/home/sbxxxxxxx/:/tmp/:/var/tmp/:/usr/local/php72/lib/:/usr/local/php54/lib/:/usr/local/php55/lib/:/usr/local/php56/lib/:/usr/local/php70/lib/:/usr/local/php71/lib/:/usr/local/php72/lib/:/usr/local/lib/php/) in /home/sbxxxxxxx/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/themes/woodmart/inc/classes/Stylesstorage.php on line 55
    _basedir restriction in effect. File(/home/customer/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/uploads/2020/01/js_composer-1579103901.css) is not within the allowed path(s): (/home/sbxxxxxxx/:/tmp/:/var/tmp/:/usr/local/php72/lib/:/usr/local/php54/lib/:/usr/local/php55/lib/:/usr/local/php56/lib/:/usr/local/php70/lib/:/usr/local/php71/lib/:/usr/local/php72/lib/:/usr/local/lib/php/) in /home/sbxxxxxxx/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-includes/functions.php on line 5782

    Warning: fopen(/home/customer/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-content/uploads/2020/01/js_composer-1579103901.css): failed to open stream: Operation not permitted in /home/sbxxxxxxx/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-includes/functions.php on line 5782

    Warning: fread() expects parameter 1 to be resource, boolean given in /home/sbxxxxxxx/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-includes/functions.php on line 5785

    Warning: fclose() expects parameter 1 to be resource, boolean given in /home/sbxxxxxxx/domains/pxxxxxxx-xxxxx.sxxx.upress.link/public_html/wp-includes/functions.php on line 5788

    #168304

    Artem Temos
    Keymaster

    Warning file_exists(): open_basedir restriction in effect prevent PHP scripts from opening files that are not in your working directory. That is why our theme and other plugins can’t use functions like file_exists. You need to contact your hosting provider for help in this situation.

    #168773

    perelview
    Participant

    Hi,
    Issue has been resolved.

    The problem was wrong URL + Path of xts_header_xxx.css file after moving from dev to production URL.

    Case can be closed.

    #168859

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out.

Viewing 6 posts - 1 through 6 (of 6 total)

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