FILTER ISSUE

Hello,
the product filter on the shop page doesnt work. I click to filter only nike and still shows adidas. Same with size, color, price etc. I’ve tried many plugin and nothing changes so its not from the plugin. I use filter everything.
Thank you in advance!

Hello koukstoreofficial,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

I’ve tested that before but as I can see the problem comes from the theme because I’ve been using this plugin with previous themes. I would be very thankful if you could check it yourself.

Hello koukstoreofficial,

Can you please record a short video for better understanding to reproduce the issue on your site?

Thanks for your patience.

Best Regards,

Here you are.

Hello koukstoreofficial,

The link is not availabe. Please use https://wetransfer.com/ to upload and share link here.

Regards,

Here

Hello koukstoreofficial,

Thanks for your patience.

Try to regenerate Regenerate the product attributes lookup table in Woocommerce > Status > Tools https://take.ms/LGpvf

In addition, please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering.

Also, please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together.

Best Regards,

[Author]

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