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Filters are not working

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #655813

    ameerdanishpiracha
    Participant

    Hi , filters are not working after i updated my website , screenshot

    #655839

    ameerdanishpiracha
    Participant

    its a bit urgent customers are complaining

    #655876

    Luke Nielsen
    Keymaster

    Hello,

    Try to regenerate “Regenerate the product attributes lookup table” in Woocommerce > Status > Tools: https://take.ms/LGpvf

    In addition, please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering and check the issue. Also, resave permalinks in Dashboard -> Settings -> Permalinks.

    I await your response.

    Kind Regards,

    #655877

    ameerdanishpiracha
    Participant

    ALready tried point 1 ,

    cannot find this option :
    In addition, please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering and check the issue.

    #655882

    ameerdanishpiracha
    Participant

    no advance option in /product tab

    #655884

    Luke Nielsen
    Keymaster

    Hello,

    Send access to the admin panel so I can look closer at the issue there.

    Thank you in advance.

    Kind Regards

    #655886

    ameerdanishpiracha
    Participant

    sure logins attached

    #655890

    ameerdanishpiracha
    Participant

    one thing more : this morning filters were not appearing , before i was using widget element marked in red https://snipboard.io/7OdTYg.jpg

    i removed those and add widget element marked with green , they started appearing on front page but not working , even if i removed all filters , and just try to filter out via url , it still dont work.

    #655896

    Luke Nielsen
    Keymaster

    Hello,

    Could you please clone the current live website and move it to the staging so I can do testing there like disabling plugins, checking the issue on the default theme.

    I await your response.

    Kind Regards

    #655897

    ameerdanishpiracha
    Participant

    okay , it will approximately take 2 hours for that

    #655901

    ameerdanishpiracha
    Participant

    I have started backups , database size is 3gb alone so it takes while in backup and restore , also ajax is disabled on website , do you know why is that ?

    #655921

    ameerdanishpiracha
    Participant

    Staging url attached , password is same

    #655923

    ameerdanishpiracha
    Participant

    woocommerce update came and it was fixed………..

Viewing 13 posts - 1 through 13 (of 13 total)