Home Forums Basel – Premium Template Footer missing after adding element in SHOP page

This topic contains 11 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 21 hours, 36 minutes ago.

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  • #94449

    fbouby
    Customer

    I added an element with WPBACKERY and the footer is missing, not only that, while logged in, the admin topbar dissapears while on the SHOP page.

    Another thing is that, every time I put any “woocommerce” element from WPBACKERY on a page, everything crashes, or only shows the element but nothing else.

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    #94476

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #96567

    fbouby
    Customer

    Thank you for your reply, it was something to do with the PHP run time.

    PLEASE
    I’m having SERIOUS TROUBLE with WPBakery Visual Composer, it’s sucking up up to 100% CPU usage. I have disabled plugins and he’s the trouble one, I activated a Heartbeat plugin and disabled the WordPress Heartbeat, and now I don’t get to much CPU but still up to 70-80%, before it got me 500 http error due to server usage, and obviusly the website is so slow. All images are under 100kb by the way. Reinstalled the WordPress too already and the WPbakery plugin. Any help?

    Credentials added.

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    #96574

    fbouby
    Customer

    I am adding the HTOP command from the server console, index.php from wordpress hammering 100% cpu without using the website.

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    #96586

    Please, disable all external plugins and send us your SSH access so we can check it.

    #96590

    fbouby
    Customer

    Enter to CONSOLE through CPANEL, I’m adding credentials.

    Don’t take too long since the website must be on Maintenance Mode.

    Thank you, really appreciate it.

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    #96591

    Are we allowed to switch between themes and disable plugins?

    #96595

    fbouby
    Customer

    Enter to TERMINAL* through CPANEL

    Yes, do as you please and then comment the changes made.

    Thank you.

    #96598

    We disabled the plugin and our theme but the problem still exists https://gyazo.com/dffddd5381b1825c26c73e394c501936

    #96603

    fbouby
    Customer

    How to identify the real issue? Even I’ve scanned with antivirus and nothing came up.

    #96610

    fbouby
    Customer

    Any news?

    #96632

    We can hardly advise you in this situation since this problem is not related to our theme. We suggest you to consult with your host since even if there are no any plugins or themes installed you still have this CPU overload problem.

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