Form to ask a question – in product page

Hi there,
Sorry to disturb you again.
You explained me how to add a form enabling people to ask a question about a product (via HTML blaock), here was:
https://xtemos.com/forums/topic/add-ask-a-question-or-ask-for-customization-in-product-page/#post-78739

This was working perfectly, and suddenly …. no more.
When the html block is added, the tabs below are disappearing.
And vice versa.

it’s not caused by wp rocket. Not caused by WPML currency widget which is in same area. …
Could you know what is the problem?

Kind regards

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Hello,

You have removed the HTML block from After add to card area that is why you do not have it.

http://prntscr.com/m8m1ap

Get back to the topic where I provided the instructions and go through from the beginning up to the end and configure it once more.

Best Regards

Yes, I removed it because product pages are worse with it.

To see by yourself, you can add [html_block id="1903"]

Kind regards

ps: yesterday, I desactivated wmpl and no impact no this issue.

Hello,

If you have removed it would not work. There are no other options to add a popup into the product page.

Best Regards

Hellom
This, I do understand, but as stated above, issue is that, if I add the shortcode, then, the tabs below are erased. I don’t know what happened, before it was working perfectly.

So, now, the code is added.
The result is as attached

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Hello,

You say you have configured everything and it worked. So you need to view the topic and repeat all the actions step by step. If you have removed the shortcode from After Add to cart button, so nothing would appear there.

I have checked at my site it works properly https://gyazo.com/7fdd87e6b17d088baf9bdf1370ec167f

Actually there is no option, however, there is way out:

1. Create the HTML block https://xtemos.com/docs/woodmart/html-blocks-2/ with Popup element http://prntscr.com/ky3p1f a contact form 7 inside http://prntscr.com/ky3ps1

2. Add HTML ID into the Theme Settings > Product page > Before “Add to cart button” text area

In result under “Add to cart button” user will see the button which calls popup with the contact form 7 where he can request customization

Best Regards

Again, the issue is not the buton, which is fine.
The problem is the tabs below, which are “destroyed”.
Why does it happen so?

Hello,

Please deactivate all the plugins not related to the theme. So that I could check

Best Regards

OK, it’s done.

Kind regards

Hello,
Sorry, all plugins are off, and it works as it should.
I will check one by one, to understand where is the problem.

Meanwhile, could you please tell me if the “classic Editor” is needed or not for the theme?

Kind regards

OK, the problem is caused by contact form 7!
Up to me to find the problem
Sorry

Best regards

You are welcome! If you have any questions please feel free to contact us.

Best Regards

[Author]

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