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Forms not working on mobile devices
- This topic has 9 replies, 2 voices, and was last updated 4 years, 8 months ago by
Elise Noromit.
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AuthorPosts
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March 15, 2021 at 9:02 am #273530
achiartistulParticipantMy website forms are not working on mobile devices. I have tried multiple plugins, Contact Form 7, WPForms, and Jetpack Forms. All have the same issue, works on PC but not on mobile devices (I have tested only on Android). I don’t get any errors or messages, the submit button simply does nothing.
Please advise.March 15, 2021 at 9:23 am #273546
Elise NoromitMemberHello,
Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
Best Regards
March 15, 2021 at 10:40 am #273563
achiartistulParticipantIt’s working with Storefront.
March 15, 2021 at 12:39 pm #273598
Elise NoromitMemberHello,
Please provide your site admin access to the private area as well as a page URL with the form that does not work.
Please confirm the permit for us to check it with the Storefront, deactivate the plugins not related to the theme.
Best Regards
March 15, 2021 at 12:43 pm #273604
achiartistulParticipantOk.
March 16, 2021 at 8:41 am #273807
Elise NoromitMemberHello,
Please check the credentials we cannot login.
Best Regards
March 16, 2021 at 8:50 am #273813
achiartistulParticipantPlease check again.
March 16, 2021 at 3:21 pm #274014
Elise NoromitMemberHello,
We shall make our theme compatible with this CF7 version in the nearest update that would be released by the end of the month.
Meanwhile, please install the previous version of the plugin: https://github.com/takayukister/contact-form-7/releases/tag/v5.3.2
Best Regards
March 22, 2021 at 6:57 pm #275514
achiartistulParticipantThank you, it’s working now.
March 22, 2021 at 10:07 pm #275581
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
We will appreciate highly if you spend a couple of minutes and answer the questions provided here: https://8uehqcg4tjy.typeform.com/to/IgyV2EiP
Best Regards
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AuthorPosts
Tagged: forms, mobile devices, not working
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