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Frequently bought together Add to cart not work
- This topic has 9 replies, 2 voices, and was last updated 1 year, 10 months ago by Elise Noromit.
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November 17, 2022 at 12:33 am #421694
villeParticipantAdd to cart button keeps spinning. Once I refresh the page the products were added to the cart.
When I am logged in my site as admin Add to cart button works just like it should.
Core Versio 1.0.35
Woodmart 7.0.4November 17, 2022 at 3:15 am #421698
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins except these ones:
Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme if you use the child one and check how it works.If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
November 18, 2022 at 11:35 am #422026
villeParticipantHi,
Thank you for help. There was problem with WP Rocket and cache.Now I found another issue. Frequently bought together gives discount from normal price not discounted price.
Attachments:
You must be logged in to view attached files.November 20, 2022 at 4:35 am #422300
Elise NoromitMemberHello,
Sorry for the delay.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
February 8, 2023 at 4:27 pm #441430
villeParticipantHere is access to the staging site.
February 9, 2023 at 6:13 am #441576
Elise NoromitMemberHello,
Your site is protected, could you give the access?
Please confirm the permission to test the issue on the Storefront theme.
Best Regards
February 9, 2023 at 7:06 am #441585
villeParticipantHi,
Here is the credentials
February 10, 2023 at 3:37 am #441887
Elise NoromitMemberHello,
Could you kindly explain what is wrong? I check the product and see the sales prices: https://gyazo.com/906ff00687717e643ee680fe75a85259 then I added to the cart and go to the checkout and see the same prices with a discount: https://gyazo.com/b411e3c65e0f2b6efda339ded6fa43e0
Best Regards
February 10, 2023 at 8:01 am #441929
villeParticipantHi,
This product is one of the FBT product.
https://woocommerce-936825-3255524.cloudwaysapps.com/tuote/oneplus-nord-panssarilasi-takakameralle/
Normal price is 9,99 and sale price is 1,00.At the same time on the FBT that item price is 8,99 ( check screenshot )
Did you find any reason for that Add to cart button?
Attachments:
You must be logged in to view attached files.February 11, 2023 at 4:46 am #442214
Elise NoromitMemberHello,
I still cannot figure out. I check this screen Näyttökuva-2023-2-10-kello-6.58.22.png and I do not see price of 1 USD.
Best Regards
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