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Front-end of Website not visible for Admin

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  • #132539

    Warren Pickard

    Hi There,
    The front-end of our website has disappeared and is no longer visible when we are logged in as Admin. In other words, if I’m logged into the WordPress dashboard as Admin; and if I click on “Visit Site” in the top left corner, I am taken to a page with the correct URL for our home page ( https://hnwgallery.com/ ), but the page is completely blank. However, if I open an incognito window and visit the same URL, then everything is working properly.
    So I contacted SiteGround and they confirmed that everything is working properly on their end and for the public. However, they suggested that this issue is usually theme-related (and could even be caused by a single syntax issue related to a theme file), so they suggested that I should contact you first.


    Elise Noromit


    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)