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Frontend editor not loading past chef hat icon
- This topic has 12 replies, 3 voices, and was last updated 5 years, 11 months ago by Artem Temos.
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AuthorPosts
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December 17, 2018 at 7:38 am #96489
jbglassshopParticipantHi I just reinstalled the theme on a fresh WP install due to me wanting to start fresh but now i cant seem to load past the Icon for WPBakery Page Builder. Which as you could imagine throws a huge wrench into things. I have attached a screenshot and login info.
Attachments:
You must be logged in to view attached files.December 17, 2018 at 9:46 am #96505
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme and check the issue again.
Best Regards
December 18, 2018 at 3:43 pm #96832
jbglassshopParticipantHi i have done as requested but it didnt help the issue. Also i cant seem to get my product images to load on the front or backend.
December 18, 2018 at 6:23 pm #96886
Elise NoromitMemberHello,
Please deactivate all the plugins I cannot log in.
The reason may be plugin conflict with WP Bakery page builder.
Best Regards
December 18, 2018 at 9:23 pm #96931
jbglassshopParticipantHi all plugins are now inactive.
December 19, 2018 at 4:01 am #96946
jbglassshopParticipantI had to reactivate them but i made a new admin account for you. If you wouldn’t mind trying logging in with that.
December 19, 2018 at 7:33 am #96964
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme or confirm the permit to do that.
Best Regards
December 19, 2018 at 12:27 pm #97042
jbglassshopParticipantYes you can do that. I had done that yesterday for you but it was taking to long and i needed something as a maintenance page because i have a live site that people are trying to access currently. And they arent seeing anything that they are used to seeing. I feel like im losing customers daily. If you could just do what you have to do to get to the bottom of it, it would be much appreciated.
December 19, 2018 at 3:07 pm #97076
Elise NoromitMemberHello,
Please deactivate these plugins https://gyazo.com/2dc16d3b100894dffc8d2e7f3ab990cb on the server.
Best Regards
December 19, 2018 at 3:51 pm #97086
jbglassshopParticipantI can do that but the endurance cache shouldnt be enabled anyway so im not sure thats the issue.
December 19, 2018 at 5:36 pm #97107
Elise NoromitMemberHello,
These plugins conflict with WP Bakery page builder.
You can work in Backend mode only if you cannot deactivate them
Best Regards
December 20, 2018 at 6:30 am #97146
jbglassshopParticipantI deleted those plugins but am still having the same issue. Not trying to sound rude or annoyed, sorry im just exhausted and this was the best sentence coming to mind.
December 20, 2018 at 7:23 am #97156
Artem TemosKeymasterHi,
The problem is caused by the JS error in the console https://gyazo.com/939cc9a107ce3324b7c52b3c9ce546cf
Usually, it happens when there is some conflict between plugins or JS libraries. We found only one unusual JS file in your source codes https://gyazo.com/b4b51567d4a47193ceed72c07a097fc3
It is the only difference between your website and all other WordPress sites. That is why we thought that it is added by some of the installed plugins. But if it doesn’t work even without them, then this file is added somewhere else but we don’t know where. Maybe there is some custom code somewhere in the files or it is provided by your hosting server. It is not a part of our theme and we can’t find where to remove it. It is somehow related to Cloudflare service.Regards
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AuthorPosts
Tagged: Fresh Install, Not Loading, Restart, VC Composer, WoodMart, WPBakery Page builder
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