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Full-Width not displaying on all pages

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #251007

    AGS
    Participant

    Recently purchased and updated to the latest version of Basel and the updated removed all our full-width pages.

    #251192

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I do hope you have made the full backup of your site, you could update the theme incorrectly. Please restore the site and provide login details into the private area I will update.

    Best Regards

    #251534

    AGS
    Participant

    I am hoping you can get this figured out prior to us loading the site into the main live site.

    #251708

    Hello,

    I do not see full width on the current theme version: https://gyazo.com/9734852ddf9032c51ba117410c8beabb

    I have updated the theme, and it is the same after the update: https://gyazo.com/e042f41a4752e6a451e4da093e6de1ab

    Please check

    Best Regards

    #251852

    AGS
    Participant

    That is what I am getting. Why is’t still not showing full width after your upload? The previous version of Basel, all pages including product pages can be full width.

    #251896

    Hello,

    Please try to enable Content full width in the Theme Settings > General layout https://prnt.sc/w4ydra

    Best Regards

    #251905

    AGS
    Participant

    Yes. I changed it to Content Full Width in Theme Settings> General Layout and still not working. When you do it from your end, does it work? If it does, can you share it working on the product page?

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    #252185

    Hello,

    I am checking the Theme settings > General layout https://prnt.sc/w5ifnj

    Please set “content full width” deactivate all the plugins not related to the theme and switch the parent theme, check the issue.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)