Getting errors when attempting to update to Woodmart 6

I am getting error “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please help!

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Hello,

Thank you very much for choosing our theme and for contacting us.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide FTP access to the private area.

Best Regards

I attempted the options you provided but I’m still getting the same errors.

I provided FTP Access for you. Could you please help me?

Hello,

Please insert the site admin access into the Private content below the message area.

Best Regards

Hey I haven’t heard back from you. Do you have any updates? I added the login info you requested a few weeks back.

Hello,

I need access to WordPress admin panel. Please insert the site admin access into the Private content below the message area.

Best Regards

Hi Elise,

I provided this already, but I’ll provide it again. See Private Area, please.

I really need this fixed once and for all. Any help is appreciated.

Hello,

Now your parent theme is 6.3.3 and it is the recent version: https://gyazo.com/afe309e84245748f12af18d5beb0587f

Please clarify the issue if any.

Best Regards

Thanks!

Hey, I still see it as 4.8.

Please help!

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Hello,

Please update WordPress, disable this plugin WP Downgrade | Specific Core Version and let me know I will try once more.

Best Regards

[Author]

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