Grid Builder Error

Hi

I wanted to create my own template in wpbakery Grid Builder, but an error message appeared. You advise me what to do?

Thanks

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Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

I deactivated not related plugin and adjustments in functions.php too, but did not fix the problem.

Please, do this now and provide us your FTP access.

Please…

We can’t connect https://gyazo.com/07ed7b47e8177e246c3326c72ac45fa9

I don’t know why not, try now…

Still can’t access. Maybe you have some country restriction on your server.

Maybe. What do You want from FTP? Maybe I’ll be able to assist.

We are not able to troubleshoot the error without FTP access to your website files.

From which country will you sign up?

Try sign up now please…

Strange, but the changes made in the files are not applied on the frontend at all.

What do you mean? Changes done only in Grid Builder?

We tried to change our theme files like inc/functions.php but see no changes on the website.

Hi

Did you find any solution to the problem?

Thanks

Hi,

Sorry, but we can’t check anything while we can’t edit theme files. As we said, we don’t see any changes made in our theme’s files.

Hi

Woodmart child functions is not working. What can be the cause?

Hi,

Be sure that you have activated the child theme in Appearance -> Themes.

That was it. I do not understand why the child-theme deactivated.

Thank you very much.

Regards

You are welcome!

Kind Regards
XTemos Studio

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