Home Forums Basel support forum HASHTAG PRODUCTS

HASHTAG PRODUCTS

Viewing 30 posts - 1 through 30 (of 31 total)
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  • #210429

    badr
    Participant

    Hi Dear,
    Please our product hashtags section is returning invalid data even if there is picturs on instagram with this Hashtag.
    Best regards.

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    #210503

    Hello,

    Please make sure your Instagram API has been configured correctly as per this manual. https://xtemos.com/docs/basel/faq-guides-2/setup-instagram-api/

    Best Regards

    #210532

    badr
    Participant

    Hello,

    Thank you for your response.
    Yes the Instagram API is already configured. I have just do the process again! But without any results !

    Waiting for your response.

    Thanks and regards

    #210655

    Hello,

    Please provide the site admin access as well as the Product URL with the problem to the private area.

    Best Regards

    #216670

    badr
    Participant

    Hello Dear,
    Just to know, i already added the code (i found in your forum for the same issue) in the theme’s function.php, and also tried to reconnect the Instagram API.
    Here is the admin access and also the link of the product page.
    Waiting for your response.
    Best regards.

    #216750

    Hello,

    In order to connect the Instagram, you do not need to add any code. Please read and follow this instruction: https://xtemos.com/docs/basel/faq-guides-2/setup-instagram-api/

    Best Regards

    #216838

    badr
    Participant

    hello,

    Yes, this is already done, it worked very well before.

    Best regards.

    #216884

    badr
    Participant

    Btw i’ve deleted the code from function.php
    Waiting for your feedback

    Best regards.

    #216891

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated for us to investigate further.

    Best Regards

    #216901

    badr
    Participant

    it’s done you can access to ckeck.

    #217037

    Hello,

    Please provide FTP access we need to investigate deeper.

    Best Regards

    #217083

    badr
    Participant

    Hello,

    You can install the File Manager plugin in wordpress.

    Best regards.

    #217140

    Hello,

    You do not need to install the File Manager plugin in WordPress. Please contact your host support they would help to create the account.

    Best Regards

    #217177

    badr
    Participant

    Okay, i will let you know once they reply.

    #217178

    badr
    Participant

    May we know please which folder where you should to access ?

    #217221

    Hello,

    We need access to the whole WordPress folder.

    Best Regards

    #217346

    badr
    Participant

    Here is the FTP access.
    Please keep us in touch.

    Best regards.

    #217347

    badr
    Participant

    Informations left.

    #217513

    Eric Watson
    Participant

    Hello,

    Try to add the following PHP code snippet to the child theme functions.php file to fix this

    add_filter( 'basel_intagram_user_ajax_load', '__return_true' );

    Kind Regards
    XTemos Studio

    #217579

    badr
    Participant

    Thank you, it works now.

    #217635

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

    #228157

    badr
    Participant

    Hello,
    The product hashtag don’t show any picture even if we desactivate cache and other plugins please see how can we fix that.
    Best regards.

    Attachments:
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    #228257

    Hello,

    Please have a look at the screen: https://prnt.sc/um9d74

    I cannot test. Please move your site to a staging area, disable all the plugins not related to the theme, and provide the hashtags which I should test.

    Best Regards

    #228691

    badr
    Participant

    Hello,
    Here is the admin access, if you can detect the error without staging site it would be better because I have already tried and it created database problems.
    You can now edit products to test even if it’s live.
    Many thanks.

    #228800

    Hello,

    You have 55 active plugins. Most likely they influence the proper Instagram work. In order to find which one causes the problem, you need to disable them all excepting these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce        
    WPBakery Page Builder
    XTEMOS Post Types plugin

    Then you need to activate them one by one checking the issue. It would take a lot of time and live site will have to be without plugins. That is why you need to move your site to a staging site, to test, to detect and then you will disable one or two plugins on your live site.

    Best Regards

    #228985

    badr
    Participant

    Hello,
    Here is the access for the staging site.
    Many thanks.

    #229123

    Hello,

    Please check this product produit/hoodie-red-black-jogger/ it works as it should.

    Please activate the plugins one by one testing the issue to detect which one causes the problem.

    Best Regards

    #229126

    badr
    Participant

    Hello,
    I activated all the plugins and it still work proprely. Please see what’s the issue exactly.
    Many thanks.

    #229140

    Hello,

    Please check the product I refer to and add the hashtag in the same way. Try to add on a live site.

    Best Regards

    #229162

    badr
    Participant

    Hello,
    I’ve tried exactly the same way but with no result.
    Best regards.

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Viewing 30 posts - 1 through 30 (of 31 total)