Having problem updating Woodmart theme
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Hi,
I am getting the following error when updating the Woodmart theme. Please help!
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
thanks
Hello,
Thank you very much for choosing our theme and for contacting us.
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/
If you need help, provide site admin as well as FTP access to the private area.
Best Regards
Would I lose all the settings and customizations that I made to the theme? I do have child theme but have applied settings.
Hello,
You should not lose any data, in any case, please make the full backup of the site.
If you have any questions please feel free to contact us.
Best Regards
.
