Header banner not visible on all browsers and mobile

[maaike]

I created a header banner at Theme settings > General > Header banner and uploaded a .svg file. In Chrome webbrowser I’m able to view the banner, see attachment. However, when opening the website in another webbrowser or on mobile, the banner isn’t visible. How can I make sure the banner is visible on every type of device and webbrowser?

• This topic was modified 2 years, 1 month ago by maaike.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Im not sure if the previous message of private content with admin credentials are visible for moderators, so here’s another try. See the info in the private content below.

Thank you
Maaike

Hello,

I have checked three browsers and I see the header banner: https://gyazo.com/0f042ef94496958e9807e6ab5e0a6608

I see the same when I log in and when I log out.

Best Regards

It is working now indeed, thank you for checking!

You are welcome! We are here to help.

Wish you a wonderful day!

[Author]

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