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Header Builder and pages loading problem

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  • #400292

    amir.mozail
    Participant

    Hey,
    i have a problem with loading the header builder when i change the logo or anything on it, it keeps loading even when i desactivated all the plugins. And i have the same issue with some pages like the “about us” page, when i modifie it with elementor and i press the saving botton an error 403 show up. can you help me please
    Thank you

    #400313

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)