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Header Builder is loading infinitely

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  • #439429

    mohammadroman925
    Participant

    I did some changes in the header builder. Then I did try to save the header. But after clicking the save header it continuously loading infinite. please help me to solve this.

    ## I did try with deactivating plugins but it didn’t work.

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    #439488

    Luke Nielsen
    Keymaster

    Hello,

    Please provide access to the admin dashboard so I can check what is wrong there. Also, please confirm the permission for the plugins deactivation, switching to the parent/default theme. As soon as we complete the testing we will enable all back.

    Looking forward to collaborating with you!

    Kind Regards

    #439498

    mohammadroman925
    Participant

    It’s done. please check extra information

    #439536

    Luke Nielsen
    Keymaster

    Hello,

    Try to disable mod_security on your server. It seems to block the Header builder’s“save” requests. Contact your hosting provider for help.

    Kind Regards

    • This reply was modified 1 year, 9 months ago by Luke Nielsen.
    #439695

    mohammadroman925
    Participant

    thank you so much the problem is solved

    #439800

    Luke Nielsen
    Keymaster

    Hello,

    Glad that the issue has been solved.

    In case you need any additional help, I’d be more than happy to assist you.

    Have a good day!

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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