Home Forums WoodMart support forum Header overlap stop working after few days

Header overlap stop working after few days

Viewing 15 posts - 31 through 45 (of 45 total)
  • Author
    Posts
  • #519308

    Hung Pham
    Keymaster

    Hi liorgab001,

    I checked the settings and the option is disabled https://prnt.sc/xGpU1iQymWf7

    Please enable it, clear cache and check again. If it still doesn’t work, our developer will contact to you.

    Regards,

    #519386

    liorgab001
    Participant

    Hey please help me and contact me, after Enable it the problem still here.
    I attached photos.

    #519387

    liorgab001
    Participant
    #519404

    Hung Pham
    Keymaster

    Hi liorgab001,

    Sorry for my typo, you should Disable that option, clear browser cache or disable cache plugins and test one more time.

    Our developer will take a look if it still doesn’t work, thanks for your time.

    Regards,

    #519408

    liorgab001
    Participant

    I already disable this option and cleared cache and the problem still exist.
    I can’t check if I will disable wp rocket the I will need to wait few days, please contact me and I will provide the problem to you live.

    #519427

    Artem Temos
    Keymaster

    Hello,

    As we can see, this option is still enabled on your website. As we said, you need to disable it, clear the cache and test your website for a few days. The problem with your header will not appear again.

    Kind Regards

    #519561

    liorgab001
    Participant

    I I will check and will update more few days, I see now there is margin on the cart, product page, and checkout that doesn’t was.
    Witch setting did that? I attached photos.
    These margin didint was.
    (On the payment page it read the opposite, the margin decreased.

    #519562

    liorgab001
    Participant

    My mistake, margins were added to all pages, also on the payment page.
    https://prnt.sc/BwQK4OfFycBU
    https://prnt.sc/dCNHD7LgeHie
    https://prnt.sc/9f17Cu9BD-Gw

    #519584

    liorgab001
    Participant

    This is going on every so many weeks, please let me speak to a representative I will pay as much money as needed.

    #519974

    Hung Pham
    Keymaster

    Hi liorgab001,

    It caused by the Custom CSS code in Theme Settings > Custom CSS. You can remove / reduce padding value https://prnt.sc/UlK5ZNbKzQQM

    Regards,

    #519990

    liorgab001
    Participant

    There is no CSS code that affects the space in the title and it only happened after you changed something on the site to fix the overlap problem, please contact me to solve the problem this has been going on for weeks and it takes you a few days to answer each time and the answers don’t help I have to talk to a representative I can’t continue That’s how I lose a lot of money, either I talk to a representative or I leave this theme, I can’t keep chasing you.

    #520221

    Hung Pham
    Keymaster

    Hi liorgab001,

    Thanks for your patience.

    Please disable Minify CSS option, clear hard cache and check again. https://prnt.sc/28u5p36yqrYN

    I kindly recommend you to disable cache plugins, and extra plugins. Then, reactivate one by one, it should helps you detect problem which causes root of problems.

    Regards,

    #520238

    liorgab001
    Participant

    There is no connection between this and wp rocket, even when the plugin is off there is the problem, you changed something to fix the overlap and created a bigger problem and why don’t you contact me to fix it? I have been waiting for weeks.

    #520473

    liorgab001
    Participant

    I think the general team resolved the problem.

    #520521

    Hung Pham
    Keymaster

    Hi liorgab001,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

Viewing 15 posts - 31 through 45 (of 45 total)