Headers builder screen is broken and unusable after updating

[aniknsu09]

I have updated the theme to the latest version but after that the header builder option is completely broken and unusable. I cant change any setting there nor I can see any options. Please check the screenshot here: https://prnt.sc/w92unxIUNAUf
Can you help please? I am working on the site as we speak and can not change any header settings due to this problem.
Thanks.
Browser: Chrome
** Before updating everything is working fine

• This topic was modified 1 year, 6 months ago by aniknsu09. Reason: wrong tags

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

Have you solved the issue?

If the problem remains, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[Author]

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