Home Forums Basel – Premium Template Heading Border

This topic contains 36 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 month, 1 week ago.

Viewing 30 posts - 1 through 30 (of 37 total)
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  • #309126

    Sbcan
    Customer

    Hey guys, I have and issue with a duplicate logo in my header bar. Please see attached and advise further

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    #309129

    Sbcan
    Customer

    Could you please assist me with the tabs on my FAQ page? They are not clickable.

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    #309203

    Hello,

    I am checking the site I do not see a double logo now. When I try to check the site in incognito it does not load at all, when I insert the URL, load, URL just disappears.

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    • This reply was modified 1 month, 3 weeks ago by Elise Noromit Elise Noromit.
    #309344

    Sbcan
    Customer

    Kindly…

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    #309456

    Sbcan
    Customer

    See below

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    #309602

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Global:

    body .header-shop .right-column .header-links {
        border-right: none;
    }

    I do not see any problems with your FAQ page: https://gyazo.com/80ace72e1472ed6137aacbfebecd541c

    Please describe the actions step by step on how I can reproduce the problem.

    Best Regards

    #309606

    Sbcan
    Customer

    The issue is with the tabs, they are not working.

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    #309616

    Sbcan
    Customer

    I have only updated the theme…

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    #309704

    Sbcan
    Customer

    Please fix my mobile navigation bar today…

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    #309744

    Hello,

    Please provide a short video of the problem and step by steps actions to reproduce the problem. I check and I cannot catch: https://gyazo.com/9e9662f2c674abfef02adefa9c51d9ba

    Best Regards

    #309764

    Sbcan
    Customer

    This is the issue…

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    #309828

    Hello,

    Please make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #309830

    Sbcan
    Customer

    Backed up and ready when you are.

    #309884

    Hello,

    The does not work correctly, caus you have one unclosed tag: https://gyazo.com/6c9578c7ff87876be6de846c68668c9f

    As for the mobile menu, all pages open properly, excepting the blog page, you have set it private that is why it shows 404, remove the private status from this page and check again. https://gyazo.com/de7609dea5b3c7eab3f311debb830eff

    I tested the mobile menu on the parent theme and without third parties plugins.

    Best Regards

    #309921

    Sbcan
    Customer

    I am not referring to the Opening Hours…

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    #309959

    Hello,

    I cannot access the site now. https://gyazo.com/5c35e202396ad38ec0980276cc7e0f6c

    Please provide the page URL and screen which tab you mean.

    Best Regards

    #310023

    Sbcan
    Customer

    Turn on the mobile navigation bar and it will be across all pages. Login details are below.

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    #310162

    Hello,

    The does not work correctly, caus you have one unclosed tag: https://gyazo.com/6c9578c7ff87876be6de846c68668c9f

    Best Regards

    #310165

    Sbcan
    Customer

    Please read my message because for 2 days you have been answering the wrong question.

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    #310335

    Hello,

    I have informed you about the reason for the problem you have.

    You have added incorrect code in the Footer Column 5. Please remove all the content and check the site you will see everything works well or correct the code: you need to remove unclosed tags: https://gyazo.com/042976378db80ab91508b9c647297654

    This incorrect code brokes everything on your site.

    Best Regards

    #310342

    Sbcan
    Customer

    This was not my issue, these are your codes that come with the theme.

    I only replaced my links and wording but please tell me, what are the correct codes to go into Footer Column 5 and 6?

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    • This reply was modified 1 month, 2 weeks ago by  Sbcan. Reason: WE HAVE TWO SITES
    #310431

    Hello,

    Our code does not contain any errors, you have made them when you edited it.

    Have you solved the issue?

    Best Regards

    #310633

    Sbcan
    Customer

    No, the issue is not sorted that is why I asked you for the codes.

    I copied these codes from the other footers.

    Again, please send the html codes for footer 5 and 6 and stop wasting time.

    #310685

    Hello,

    Here is the code:

    <ul class="menu">
    <li><a href="#">Instagram profile</a></li>
    <li><a href="#">New Collection</a></li>
    <li><a href="#">Woman Dress</a></li>
    <li><a href="#">Contact Us</a></li>
    <li><a href="#">Latest News</a></li>
    <li><a href="http://themeforest.net/user/xtemos" target="_blank" style="font-style: italic; color:white;">Purchase Theme</a></li>
    </ul>

    And this one:

    <p>STORE - worldwide fashion store since 1978. We sell over 1000+ branded products on our web-site.</p>
    <div style="line-height: 2;">
    <i class="fa fa-location-arrow" style="width: 15px; text-align: center; margin-right: 4px; color: #676767;"></i> 451 Wall Street, USA, New York<br>
    <i class="fa fa-mobile" style="width: 15px; text-align: center; margin-right: 4px; color: #676767;"></i> Phone: (064) 332-1233<br>
    <!--p><i class="fa fa-envelope-o" style="width: 15px; text-align: center; margin-right: 4px; color: #676767;"></i> Fax: (099) 453-1357<br></p-->
    </div>
    <br>
    <p><img src="http://dummy.xtemos.com/basel/vers/wp-content/uploads/sites/3/2018/10/dummy-payments.png"></p>

    If you have any questions please feel free to contact us.

    Best Regards

    #310702

    Sbcan
    Customer

    Thank you for that. I entered this but I am still having the same issue, whereby the page reloads when clicked. It seems the About Title, phone, email, location/whatsapp are links when they should not be.

    Please have a look and tell me what is wrong because I have spent hours on this.

    #310840

    Hello,

    You have taken the code I have provided, changed it, and made new errors: https://prnt.sc/1jfjlmc and https://prnt.sc/1jfk6cv

    Remove all the code and check how the site works to get convinced that problem is caused by these errors.

    Then insert code and correct it.

    Best Regards

    #310845

    Sbcan
    Customer

    Okay, so you can see the information I would like in the boxes.

    I am not a web developer, I do not do coding. I purchased this theme to set it up and work.

    If you are unable to adjust my content within the footer so I can proceed there is no point of me having support or using your theme.

    Can you fix the code so it includes my information and works and does not break the theme.

    #311066

    Hello,

    I have cleared the code from unclosed tags, check the issue now.

    Best Regards

    #311093

    Sbcan
    Customer

    I regret buying this theme twice and actually want a refund because the issue is still there and has been for over one week….

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    #311311

    Hello,

    Please provide the access to the second site.

    Make the full backup of your sites and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

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