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Hello, as you can see I am signaling to you

Viewing 5 posts - 1 through 5 (of 5 total)
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  • January 12, 2023 at 7:30 pm #434907

    majeans21
    Participant

    Hello, as you can see I am signaling to you,
    A customer who enters through Facebook directly to the product is unable to add to the cart because it associates the size and color even if the customer has chosen.
    How can it be fixed?

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    January 12, 2023 at 7:35 pm #434911

    majeans21
    Participant

    I add more pic

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    January 13, 2023 at 12:10 pm #434993

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Right now as we have visited your Site in real time Mobile view > and selected a variant of a Product > and added the Product to Cart > it was added fine: https://snipboard.io/bThv6t.jpg

    Please check back your Site after completely clearing browser and server cache.

    Best Regards

    January 15, 2023 at 5:16 pm #435337

    majeans21
    Participant

    Only a customer who enters from a Facebook ad cannot add products to the shopping cart

    January 16, 2023 at 4:09 pm #435547

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

    If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

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Viewing 5 posts - 1 through 5 (of 5 total)