Hello, i cant see product photos…

Hi there, i made a mistake somewhere on the website, idk what i did, i cant see the product photos…can you help me please? Thank you!

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Hello,

Thank you very much for choosing our theme and for contacting us.

What steps did you take? Do you remember what you did?

Please deactivate all the plugins not related to the theme and switch to the parent theme, provide your site admin access to the private area. We will check and suggest.

Best Regards

i provided my site admin access. i switched off some of the theme functions then suddenly i didnt saw the pictures anymore…

i turned on Light bootstrap version, now i can see the pictures…if you didnt do nothing, now its working…idk if you did or it was from that light boostrap…but i can see them now

well..i tought i saw them =))) on mobile i cant see them …it was freakin’ cache…

Hello,

I cannot log in your site: https://prnt.sc/vtipxl

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

click on Show details and proceed to website, or try without https:// i don`t have ssl, thats why…

Hello,

I am checking the site and I see the images https://gyazo.com/6b480cf42d120235e087cc1248a9c40e

How can I reproduce the problem?

Best Regards

delete cache and history, go to http://woomdmart.funkyfashion.ro and you will see no images…then login to wp-admin and refresh the page, the images will appear…idk how to fix this… 😐

Hello,

I check the site with the interval of time and it is not reachable now: https://prnt.sc/vuxedf

Best Regards

it think its from SSL, thank you very much for you support 🙂
one more thing…on mobile, how do i wipe out those white spaces from css? I tried with elementor to move the image up, but thats the best i can do from elementor…

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Hello,

Try to disable Main carousel auto height in the Theme Settings> Product page > Images.

Best Regards

It is disable already…

Hello,

Please check or update the site admin access so that I could check the settings of the Promo banner.

Best Regards

you cant login in wordpress ?

Hello,

Add this negative margin to the first row (which goes on mobile) of the Elementor. https://prnt.sc/uhivji

Best Regards

awesome! it worked. thank you! 😀

You are welcome! If you have any questions please feel free to contact us.

Best Regards

Hi again…i want to update wordpress and your theme, if i update the theme, i will lose all the work i`ve done on the website so far ? there will be another update in the next 2 months …? should i leave it alone for now ? thank you! 🙂 how can i update the theme without losing the work …like menus..and stuff like that ?

Hello,

You need to move all the CSS to the theme Settings > Custom CSS.

All the JS to the Theme Settings > Custom JS,

All the PHP snippets to the child theme and update the parent one.

If you did your amendments in this way you will not lose anything during the update.

In any case, make the full backup of your site and export theme settings, and update the theme, the theme and all the related plugins should be always updated to ensure the correct working of the site.

Best Regards

Hi again 🙂
i have an error, and i dont know how to get rid of it …i`ve made a print screen. thank you!

Hello,

This error is caused by the custom JS code: http://prntscr.com/w3sv8u

Best Regards

i have only 1 custom js, and its not related to Wc_Checkout_Parameters, it is for a menu …you can login and check …

Hello,

Please check the issue without this file.

Best Regards

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