Home Forums WoodMart – Premium Template Hello, i cant see product photos…

This topic contains 23 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 month, 1 week ago.

Viewing 24 posts - 1 through 24 (of 24 total)
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  • #246104

    remusx
    Customer

    Hi there, i made a mistake somewhere on the website, idk what i did, i cant see the product photos…can you help me please? Thank you!

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    #246239

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    What steps did you take? Do you remember what you did?

    Please deactivate all the plugins not related to the theme and switch to the parent theme, provide your site admin access to the private area. We will check and suggest.

    Best Regards

    #246263

    remusx
    Customer

    i provided my site admin access. i switched off some of the theme functions then suddenly i didnt saw the pictures anymore…

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    #246267

    remusx
    Customer

    i turned on Light bootstrap version, now i can see the pictures…if you didnt do nothing, now its working…idk if you did or it was from that light boostrap…but i can see them now

    #246269

    remusx
    Customer

    well..i tought i saw them =))) on mobile i cant see them …it was freakin’ cache…

    • This reply was modified 1 month, 3 weeks ago by  remusx.
    #246466

    Hello,

    I cannot log in your site: https://prnt.sc/vtipxl

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #246481

    remusx
    Customer

    click on Show details and proceed to website, or try without https:// i don`t have ssl, thats why…

    #246650

    Hello,

    I am checking the site and I see the images https://gyazo.com/6b480cf42d120235e087cc1248a9c40e

    How can I reproduce the problem?

    Best Regards

    #247088

    remusx
    Customer

    delete cache and history, go to http://woomdmart.funkyfashion.ro and you will see no images…then login to wp-admin and refresh the page, the images will appear…idk how to fix this… 😐

    #247250

    Hello,

    I check the site with the interval of time and it is not reachable now: https://prnt.sc/vuxedf

    Best Regards

    #248877

    remusx
    Customer

    it think its from SSL, thank you very much for you support 🙂
    one more thing…on mobile, how do i wipe out those white spaces from css? I tried with elementor to move the image up, but thats the best i can do from elementor…

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    #249012

    Hello,

    Try to disable Main carousel auto height in the Theme Settings> Product page > Images.

    Best Regards

    #249013

    remusx
    Customer

    It is disable already…

    #249229

    Hello,

    Please check or update the site admin access so that I could check the settings of the Promo banner.

    Best Regards

    #249291

    remusx
    Customer

    you cant login in wordpress ?

    #249411

    Hello,

    Add this negative margin to the first row (which goes on mobile) of the Elementor. https://prnt.sc/uhivji

    Best Regards

    #249430

    remusx
    Customer

    awesome! it worked. thank you! 😀

    #249507

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

    #249806

    remusx
    Customer

    Hi again…i want to update wordpress and your theme, if i update the theme, i will lose all the work i`ve done on the website so far ? there will be another update in the next 2 months …? should i leave it alone for now ? thank you! 🙂 how can i update the theme without losing the work …like menus..and stuff like that ?

    • This reply was modified 1 month, 2 weeks ago by  remusx.
    #249920

    Hello,

    You need to move all the CSS to the theme Settings > Custom CSS.

    All the JS to the Theme Settings > Custom JS,

    All the PHP snippets to the child theme and update the parent one.

    If you did your amendments in this way you will not lose anything during the update.

    In any case, make the full backup of your site and export theme settings, and update the theme, the theme and all the related plugins should be always updated to ensure the correct working of the site.

    Best Regards

    #251284

    remusx
    Customer

    Hi again 🙂
    i have an error, and i dont know how to get rid of it …i`ve made a print screen. thank you!

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    #251441

    Hello,

    This error is caused by the custom JS code: http://prntscr.com/w3sv8u

    Best Regards

    #251525

    remusx
    Customer

    i have only 1 custom js, and its not related to Wc_Checkout_Parameters, it is for a menu …you can login and check …

    • This reply was modified 1 month, 1 week ago by  remusx.
    #251586

    Hello,

    Please check the issue without this file.

    Best Regards

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