Home Forums WoodMart – Premium Template HIDE TABS HEADINGS – DESKTOP / MOBILE

This topic contains 22 replies, has 3 voices, and was last updated by  gevcen 6 days, 14 hours ago.

Viewing 23 posts - 1 through 23 (of 23 total)
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  • #121654

    gevcen
    Customer

    Dear,

    I have enabled the option “hide tabs headings” which should hide the duplicate tab title on all devices. It hides it well on mobile, but it still remains shown on desktop.

    When I enable/disable, it doesn’t make impact. I tested on staging with everything disabled.

    Can you check please?
    Thanks

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    #121696

    Hello,

    When this option is off, the tab title is duplicated https://gyazo.com/d16df83f2b4c97a00c92a45bb92e9965

    Best Regards

    #121700

    gevcen
    Customer

    Your video screenshot does not come from my website.
    You please read back my intial comments and test again on my staging plateform.
    Thanks

    #121704

    Hello,

    Deactivate all the plugins, and switch to the parent theme and check again.

    Best Regards

    #121706

    gevcen
    Customer

    I did already !!! You don’t even read !!!

    I have spent time making explanations and videos screenshot in my comments, and you don’t bother even checking them. Go on the staging and you’ll see yourself, but even that you didn’t do.

    You just answer, without even checking what the issue at stake. I hope your colleagues see this because I’m not happy at all with your way of handling… I don’t like that you always answer before even analyzing or checking anything that is reported.

    #121712

    Hello,

    I have read carefully.

    When I am trying to enter the dashboard of your staging site I get your live site.

    Perhaps you customized the theme files, make the clean WordPress installation, upload our theme, upload demo and check. You will see it works, there are no bugs. If it does not work with your site, it means that either your custom code or custom CSS or plugins influence.

    Best Regards

    #121844

    gevcen
    Customer

    Dear,

    It is normal that a staging link redirects to my live site because you are not yet connected as admin. Any users are not supposed to access stagings, so obviously they are redirected.

    Please first connect on my live site as admin, then click on the staging link. You’ll be able to access it.

    Thanks

    #121962

    Hello,

    Check your credentials once more I am getting to your live site instead of staging.

    Best Regards

    #123493

    gevcen
    Customer

    Here is the new link of the staging in private. Please connect as admin on my website first.

    – I’ve disabled all external plugins and custom code.
    – I’ve switched back to the parent theme.
    – I’ve updated everything to latest version.

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    #123587

    Hello,

    Deactivate these plugins https://gyazo.com/92507c90ee11addcccc17563c1715848

    Best Regards

    #123604

    gevcen
    Customer

    The plugin “WP Staging” can obviously not be disabled… If you think a little, disabling it means breaking down the Staging plateform. In all cases, we already know this plugin is not the cause because with/without it on my live site, it remains the same issue.

    Regarding the “advanced cache”, I don’t know what this is. I’ve never installed this and I don’t see any button for disabling it. After searching on Google, it seems linked to WP Rocket.

    In both cases, none of those can be pretended to be the root cause of the issue. Please investigate.

    Thanks

    #123643

    Hello,

    This is not a title http://prntscr.com/no9hmv This is number of reviews, you can see the sample here https://woodmart.xtemos.com/shop/accessories/iphone-dock/

    Best Regards

    #123729

    gevcen
    Customer

    Dear,

    What’s this answer… This is exactly the section that should be hidden.

    If not, I’m very “interested” that you show me which other section should supposedly be hidden by that feature, if not that one.

    But I’m gonna help you and answer myself to this. Yes it is this exact same title that is supposed to be hidden by the feature, which is not the case.

    So please investigate on the issue.
    Thanks a lot

    #123756

    Hello,

    Add this code to the Theme Settings > Custom CSS > Global:

    
    .woocommerce-Reviews-title{
    display:none;
    }

    Best Regards

    #123795

    gevcen
    Customer

    Sorry but I’m not taking this CSS solution.

    The theme setting is provided to me, it should work in all circumstances.

    Please analyze the issue.
    Thanks

    #123829

    This option was not developed to hide the title with a number of reviews in the reviews tab so we will not make the option for this tab title.

    #123976

    gevcen
    Customer

    Come on, yes it was and it has always been working !

    The proof is this :
    – on desktop version, the “hide” does not work well because the duplicate title IS there
    – on tablet/mobile, version, the “hide” works well because the duplicate title IS NOT there

    If this is not a problme of your setting, then what is it?
    Why your setting hides it only partially for certain devices and not always.

    And I’d like that you show me proofs of other websites/test product pages where you show me that this feature does not have effect on this duplicate title.

    Thanks

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    #124004

    We hide it on tablet and mobile no matter if the option is enabled or disabled because it very confusing in this situation https://prnt.sc/np7p2n

    #124035

    gevcen
    Customer

    Then for me the situation is “confusing” in desktop too. I don’t understand why you decide on your side what is confusing and what is not. It’s not up to you.

    – Either you rename the setting to clarify where it hides and where it does not.
    – Or you let the users decide where to hide it (all / destkop / tablet / mobile).

    #124066

    OK, we will try to describe this specific option more.

    #124485

    gevcen
    Customer

    Can you also tell me what are the CSS code for hiding the duplicate title from the following tabs:
    – additional information (attributes characteristics)
    – description

    Thanks

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    #124589

    Have you enabled that option in Theme Settings?

    #124636

    gevcen
    Customer

    Indeed I missed it. Thanks

    You can close the ticket

Viewing 23 posts - 1 through 23 (of 23 total)

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