Home Page keeps changing from demo format

Working on my website and when I go to “visit site” to see how it works it turns into a blog format everything down the left hand side but I haven’t changed anything. I wanted it to stay like the demo. How do I make just get the home page to stay put!

Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

I have provided below in the private section

Hello,

Unfortunately, the site access is not workable.

Please check the access and provide workably.

Best Regards

[SDS]

Hmm it works for to log into my dashboard so not sure whats happening

• This reply was modified 1 year, 9 months ago by SDS.

Hello,

The site is not workable, unfortunately.

Please provide the net WordPress installation, let me know which builder and demo you would like to have.

Best Regards

Hi Elise, this is the email from my hosting provider could you provide for me what they need so they can whitelist you

Hello Selena,

You can get back to us with the local machine IP address of your website creators, you can get this using URL: http://whatismyipaddress.com/

Kindly get back to us with the IP and the domain name that you are facing access issues.

Hello,

Please whitelist this IP and confirm the permission to deactivate the plugins not related to the theme and switch to the parent theme.

Best Regards

I need the xtemos IP address so my host can whitelist you. I will deactivate plugins not linked to the theme

I have got my hosting provider to whitelist your hosting provider. can you please see if this works now thanks Selena

Hello,

Unfortunately, the same: the site is not reachable.

Please check again.

Best Regards

Hi,

We managed to visit your site. We checked it and found no problem. Your homepage is the page from our demo content (https://prnt.sc/B4sGDfGEYZUW).

Please describe the problem in more detail, provide screenshots or video of your issue, so we can check it.

Kind Regards

Hello Bogdan

Yes thats because I changed the demo as the handmade one wasn’t working and you guys couldn’t seem to log in and check it out I will change it back so you can see what it is doing. Please try again. Also I asked for a refund as I wasn’t sure if it was getting solved or not BUT I am happy once it is solved to not have a refund as I really love your theme.

Hi,

You have chosen “Elementor Canvas” page template in homepage settings. (Screenshot https://prnt.sc/EzLWYlHI7pZW). Our theme demo content is created using “Default template”, so if you want to set your homepage like in our Handmade demo, you need to switch your template to “Default” (https://prnt.sc/4LfldHw5OF_F).

Kind Regards

Hey Bogdan

Thanks for that, think I have it but now my main menu has disappeared? all the boxes seem to be correct but now the main menu is gone. I selected default main header but that didn’t work

Hi,

We have checked your header configuration and your main menu is displayed correctly. Please check the screenshots

Your main menu in header builder – https://prnt.sc/PFqxiVKfCdX_
How it looks on frontend – https://prnt.sc/9qceXsndO0oo

Kind Regards

I don’t see that when I am editing the images just sit flush up against the top. maybe I should clear my cache?

Hi,

The following screenshot (https://prnt.sc/9qceXsndO0oo) were done on your shop page (https://stitchdotsmile.com.au/?post_type=product) where your header (with main menu) is visible. Your header (and main menu) is not visible on your homepage because you have chosen different page template in your homepage settings. Try to switch homepage template to “Default template” like was described (with screenshots) in previous reply (https://xtemos.com/forums/topic/home-page-keeps-changing-from-demo-format/#post-400362).

Kind Regards

this is what I see nothing is showing with the menu

This is what I see just the images butting up flush against the top no menu showing?

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Hi,

As mentioned in previous answers, you have chosen “Elementor Canvas” page template in homepage settings. (Screenshot https://prnt.sc/EzLWYlHI7pZW) which is removing header, footer and site container. Our theme demo content is created using “Default template”, so if you want to set your homepage like in our demo, you need to switch your template to “Default” (https://prnt.sc/4LfldHw5OF_F).

To switch your page template to “default template”, you need:

1. Go to your homepage.
2. Press edit page (https://prnt.sc/F8PzmbrbBScL).
3. Navigate to the “Template” menu in the sidebar (https://prnt.sc/q_Sp4Dvn4dK0).
4. Switch template to the “Default template” (https://prnt.sc/_8nmxoTYeaUq).

We have already done that for you and now your header (with main menu) is visible (https://prnt.sc/ScLIJTJBIeus).

Kind Regards

[Author]

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