Homepage Above Footer 4 Icon Not Showing

This topic has 9 replies, 2 voices, and was last updated 1 year, 1 month ago by Elise Noromit.

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April 4, 2023 at 5:55 pm #457182

ek878
Participant

Dear Xtemos,

On the homepage above the footer, your Retail Template has a 4 column Icon display for secure payments, fast delivery, returns and customer display.

The icons did not appear on our site, so I changed them from .svg to .webp.
They then appeared on Google Chrome, Edge but NOT on mobile – safari.

I followed a topic in this forum, to activate the slider inherit theme font in the Theme Settings, still did not work.

I’ve added pictures to show you how it looks in mobile and the settings in Elementor and Theme Header.

Can you please help?

Kindest Regards

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April 6, 2023 at 2:08 pm #457801

Elise Noromit
Member

Hello,

Images in webp work incorrectly with lazy loading in Safari and it is impossible to correct. You can test on the default theme and see the same.

Please get in touch with the host support and request to enable allow_url_fopen on the server to show the images. https://monosnap.com/file/eMyRpCrqFeulxaAYAW96qpTwjiQtb7

If you have any questions please feel free to contact us.

Best Regards

April 11, 2023 at 10:02 pm #458998

ek878
Participant

Many thanks Elise,

I will try to do that 🙂 I realy appreciate your help!

If I cannot get the host to help out, what will another option be, can one use another file format like .png?

April 12, 2023 at 3:47 am #459060

Elise Noromit
Member

Hello,

I am sure the host would solve the issue.

Please let us know if you have any further issues.

Best Regards

April 12, 2023 at 12:30 pm #459140

ek878
Participant

Many thanks Elise. We’ved contacted the host, will let you know what happens 🙂

April 12, 2023 at 1:15 pm #459159

Elise Noromit
Member

You are welcome!

Wish you a wonderful day!

April 12, 2023 at 3:29 pm #459219

ek878
Participant

Hi Elise,

The host activated it – see attachments.
Images still not showing on safari on mobile.

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April 14, 2023 at 12:58 am #459533

Elise Noromit
Member

Hello,

Sorry for the confusion. allow_url_fopenallows showing the SVG images.

You need to convert the images from webp to SVG and then images would be shown.

If you have any questions please feel free to contact us.

Best Regards

April 14, 2023 at 6:59 pm #459751

ek878
Participant

Hi Elise,

They are displaying perfectly 🙂
MANY MANY THANKS FOR ALL YOUR HELP

April 15, 2023 at 2:10 am #459777

Elise Noromit
Member

You are welcome! We are here to help.

Wish you a wonderful day!
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