Home Forums WoodMart – Premium Template How do I raise a support ticket?

This topic contains 9 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 month, 4 weeks ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
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  • #244948

    morganmcknight
    Customer

    I have an urgent problem. My mobile menu does not work. I have tried disabling all plugins but it still does not work. The menu sign appears but nothing happens when I select it.

    Do I need to raise a support ticket or is the forum the only way to get this resolved?

    Private Content Hidden
    #244970

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #244980

    morganmcknight
    Customer

    Hi Thanks for your reply. I have tried deactivating the plugins. It did not work. Below I have given temporary login details. I appreciate if you could look at it for me.

    Private Content Hidden
    #245006

    Please, disable all extra plugins and switch to the parent theme first.

    #245084

    morganmcknight
    Customer

    I have narrowed down the problem to these lines:

    wp_register_script(‘jquery3’, ‘https://code.jquery.com/jquery-3.5.1.js’);
    wp_localize_script(‘jquery3’, ‘wp_links’, $custom);
    wp_enqueue_script(‘jquery3’);

    I have to load jQuery 3 in order to use a plugin ‘Datatables Editor’.

    #245089

    Sorry, but we don’t know how this code is supposed to work. It causes errors in JS scripts and breaks other functions on your website.

    #245091

    morganmcknight
    Customer

    it is a standard wordpress call to a cdn site to load JS query 3.
    Does your theme work with JS3?

    #245092

    It causes errors that are not connected to our theme. So it means that other themes will not work also. It is not a problem with our theme.

    #245093

    morganmcknight
    Customer

    How do you know it causes other errors?

    #245094

    Because we saw them in the JS console on your website.

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