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How do I raise a support ticket?

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #244948

    morganmcknight
    Participant

    I have an urgent problem. My mobile menu does not work. I have tried disabling all plugins but it still does not work. The menu sign appears but nothing happens when I select it.

    Do I need to raise a support ticket or is the forum the only way to get this resolved?

    #244970

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #244980

    morganmcknight
    Participant

    Hi Thanks for your reply. I have tried deactivating the plugins. It did not work. Below I have given temporary login details. I appreciate if you could look at it for me.

    #245006

    Artem Temos
    Keymaster

    Please, disable all extra plugins and switch to the parent theme first.

    #245084

    morganmcknight
    Participant

    I have narrowed down the problem to these lines:

    wp_register_script(‘jquery3’, ‘https://code.jquery.com/jquery-3.5.1.js’);
    wp_localize_script(‘jquery3’, ‘wp_links’, $custom);
    wp_enqueue_script(‘jquery3’);

    I have to load jQuery 3 in order to use a plugin ‘Datatables Editor’.

    #245089

    Artem Temos
    Keymaster

    Sorry, but we don’t know how this code is supposed to work. It causes errors in JS scripts and breaks other functions on your website.

    #245091

    morganmcknight
    Participant

    it is a standard wordpress call to a cdn site to load JS query 3.
    Does your theme work with JS3?

    #245092

    Artem Temos
    Keymaster

    It causes errors that are not connected to our theme. So it means that other themes will not work also. It is not a problem with our theme.

    #245093

    morganmcknight
    Participant

    How do you know it causes other errors?

    #245094

    Artem Temos
    Keymaster

    Because we saw them in the JS console on your website.

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