Home Forums WoodMart – Premium Template How do I raise a support ticket?

This topic contains 9 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 month, 4 weeks ago.

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    I have an urgent problem. My mobile menu does not work. I have tried disabling all plugins but it still does not work. The menu sign appears but nothing happens when I select it.

    Do I need to raise a support ticket or is the forum the only way to get this resolved?

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    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance



    Hi Thanks for your reply. I have tried deactivating the plugins. It did not work. Below I have given temporary login details. I appreciate if you could look at it for me.

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    Please, disable all extra plugins and switch to the parent theme first.



    I have narrowed down the problem to these lines:

    wp_register_script(‘jquery3’, ‘https://code.jquery.com/jquery-3.5.1.js’);
    wp_localize_script(‘jquery3’, ‘wp_links’, $custom);

    I have to load jQuery 3 in order to use a plugin ‘Datatables Editor’.


    Sorry, but we don’t know how this code is supposed to work. It causes errors in JS scripts and breaks other functions on your website.



    it is a standard wordpress call to a cdn site to load JS query 3.
    Does your theme work with JS3?


    It causes errors that are not connected to our theme. So it means that other themes will not work also. It is not a problem with our theme.



    How do you know it causes other errors?


    Because we saw them in the JS console on your website.

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