Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If no then please update the Theme and Plugins to the very latest version, you can check the changelog of the Theme here: https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492
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Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.
If the problem continues then leave all the third-party plugins deactivated and provide with the admin panel login details of the website and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well to check it myself and help you out accordingly.
Regard’s.
Xtemos Studios.