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HTML Blocks problem

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #642805

    kaertonas
    Participant

    Hello, I need help with HTML blocks. I’m trying to edit the footer block, but I always get the following error: “Update failed. The response is not a valid JSON response.” What can be done to successfully update it?

    https://imgur.com/a/XZDY5TC

    #642880

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #642950

    kaertonas
    Participant

    Hello, I cannot disable all plugins, but I am providing you with the login credentials.

    #642966

    Artem Temos
    Keymaster

    You need to update the theme to the latest version first. Also, some plugins are still turned on. Please disable plugins that are not related to our theme.

    #642991

    kaertonas
    Participant

    I have disabled all plugins and left only those required for your theme, but the same problem persists.

    #643011

    Artem Temos
    Keymaster

    As we can see, this particular request is blocked by your server for some reason https://gyazo.com/e6a8e12e0865532c07e6815d2207ed7e
    You need to consult with your hosting provider and ask them to unblock this request.

    #643016

    kaertonas
    Participant

    Now working. Thanks

    #643045

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)

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