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I built a product page in Elementor

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #280336

    asulinmosh
    Participant

    I built a product page in Elementor, in a product with a few variations it works well and adds to the basket.
    And when I try a product with a lot of variations I click on cart icon to add the product to my cart, it starts to loading with the circle animation in a loop.
    He does not add it to the basket, and gets stuck.

    #280391

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    #280402

    asulinmosh
    Participant

    Hey,
    Thanks so much for the reply, I tried what you said.
    And when I switched to the Theme Storefront it works, but at Woodmart it does not work.

    I took a screenshot, you can see.

    #280653

    asulinmosh
    Participant

    #280779

    Hello,

    Please provide your site admin access to the private area.

    Please make the full backup of the site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #280787

    asulinmosh
    Participant
    #280852

    asulinmosh
    Participant

    ==

    #280948

    Hello,

    Please provide the credentials to this forum in the private area. The box under the message box.

    Best Regards

    #281367

    asulinmosh
    Participant

    ..

    #281510

    Hello,

    I am trying to enter your site but it does not work: https://prnt.sc/119hveg

    You have contacted us with the problem and left a review about the bug without allowing us to check, detect its nature, and help to settle. Please delete your review for the period we are trying to investigate and solve the issue. Most likely this is not a bug, it may be caused by incorrect configuration in this case we will do our best to solve the issue building you, or it may be a plugins conflict.

    Best Regards

    #281584

    asulinmosh
    Participant

    ;

    #281662

    Hello,

    Please check the credentials I cannot login https://prnt.sc/119uy57

    Please provide the product URL with the problem in the private area.

    Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)