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I built a product page in Elementor
- This topic has 11 replies, 2 voices, and was last updated 3 years, 8 months ago by Elise Noromit.
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April 8, 2021 at 6:11 pm #280336
asulinmoshParticipantI built a product page in Elementor, in a product with a few variations it works well and adds to the basket.
And when I try a product with a lot of variations I click on cart icon to add the product to my cart, it starts to loading with the circle animation in a loop.
He does not add it to the basket, and gets stuck.April 8, 2021 at 9:08 pm #280391
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
Best Regards
April 8, 2021 at 10:03 pm #280402
asulinmoshParticipantHey,
Thanks so much for the reply, I tried what you said.
And when I switched to the Theme Storefront it works, but at Woodmart it does not work.I took a screenshot, you can see.
April 9, 2021 at 9:46 am #280653
asulinmoshParticipant—
April 9, 2021 at 12:30 pm #280779
Elise NoromitMemberHello,
Please provide your site admin access to the private area.
Please make the full backup of the site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
April 9, 2021 at 12:37 pm #280787
asulinmoshParticipantApril 9, 2021 at 1:38 pm #280852
asulinmoshParticipant==
April 9, 2021 at 6:15 pm #280948
Elise NoromitMemberHello,
Please provide the credentials to this forum in the private area. The box under the message box.
Best Regards
April 10, 2021 at 5:04 pm #281367
asulinmoshParticipant..
April 11, 2021 at 8:55 am #281510
Elise NoromitMemberHello,
I am trying to enter your site but it does not work: https://prnt.sc/119hveg
You have contacted us with the problem and left a review about the bug without allowing us to check, detect its nature, and help to settle. Please delete your review for the period we are trying to investigate and solve the issue. Most likely this is not a bug, it may be caused by incorrect configuration in this case we will do our best to solve the issue building you, or it may be a plugins conflict.
Best Regards
April 11, 2021 at 12:07 pm #281584
asulinmoshParticipant;
April 11, 2021 at 7:17 pm #281662
Elise NoromitMemberHello,
Please check the credentials I cannot login https://prnt.sc/119uy57
Please provide the product URL with the problem in the private area.
Best Regards
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