I can't access my Header Builder and conflict with Elementor

Hello,

It is the second time this happened. I can’t acess my header bluider, and i can not acess page builder elementor de edit my homepage.

I can’t remove anny plugins because my website is already online.

How can a resolve this troubleshoot ?

Thanks

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Hello,

Please clone your site and move to a staging platform, where I can deactivate all the plugins to detect the reason. Please insert the site admin access into the Private content below the message area.

Best Regards

Hi,

I send my credencial below, please don’t take too long in offline mode.

Thanks

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Hello Again,

Please help in this problem…

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Hello,

If I give you CSS to make the menu scrollable you would not be able to show mega menu blocks, as it is not possible to have a scroll and mega menu at the same time.

Please consider showing part of the categories or showing all without mega menu. By the way, you can insert the mega menu HTML block in the category description and show it in the category page: https://xtemos.com/docs/woodmart/html-blocks-2/#cat_att_tag

Here is the CSS to make the scroll:

body .wd-dropdown.wd-dropdown-cats {
 max-height:470px;
 overflow-y: auto;
}

Best Regards

Hi!!

Ins’t the solution that i need. I know css too.

There are issues with Elementor and the theme, it don’t show me more parts of my page, and i can’t edit.

Thanks

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Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

My site and admin access in Private Content.

Hello,

Sorry for the delay, please make the full backup of your site and reupload the theme folder taken from the ThemeForest account. If it does not help, please rename the plugin folder, then rename it back as it was, and activate these plugins only:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let us know if the problem persists. For now, I have activated all back as it was.

Best Regards

[Author]

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