I can’t edit prices on my webstore
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I can’t edit prices on my webstore, because variables are not showing in backend
Basically what title says. Our website is: https://zlatarna-bb.si/
It was made by someone a while ago (4 years). We wanted to update prices on our variable products, but variables aren’t showing. Because store was made by a third-party we don’t have purchase code for your theme.
Can you please help? Will a problem be solved if we buy another license?
Thank you in advance!
Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards,
Hi,
thanks for quick response.
Plesae take a look at one of the products with variable prices, like: https://zlatarna-bb.si/izdelek/zenska-zapestnica-circle-3/
Thanks!
Hello,
I am unable to visit or log in to your site. Please remove the IP restrictions. I am accessing the site from Pakistan.
Best Regards,
Hello,
I think I managed to give you access from Pakistan. I hope it works.
Thank you for your patience and help!
Best,
K
Hello,
You are using a very old version of the theme and not updating the theme. Please update the new version of the theme “WOODMART WordPress NEW: 8.2.2 RELEASED”, update the required plugin, and check the option: https://xtemos.com/docs-topic/update-the-theme/
If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.
If the issue still remains, let me know and I will check and give you a possible solution.
Best Regards,
OK, I managed to update the theme and now my variations work, but the site all together became very slow … can you maybe check it out and give me possible solution for that?
It started to be slow when I updated the Woodmart Core plugin.
Forget about slow page, it was a server problem because of all the updates I did in such short time. Everything works now, I just have one last minor problem. Product archive on mobile I have set Products columns on mobile on 1, but on my mobile phone (mobile view) is still showing 2. I deleted cache, saved everything, and everything. Can you please help?
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Hello,
Check the Dashboard -> Layouts -> Product archive. If you have activated the Layouts for the Shop page, then you need to change it via the page builder. If you do not have it, please add my IP to the whitelist – https://prnt.sc/4uV_8Q41Abhf so I can check the site settings.
Kind Regards
Hi!
I added access for your IP address.
Thanks for your help in advance!
K
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Hello,
Sorry, it seems that it was detected the wrong IP due to I tried to connect via VPN, please update the IP to the one below:
176.98.90.60
Looking forward to hearing back from you!
Kind Regards
Hi there,
no problem, I changed IP now to: 176.98.90.60
Best,
K
You use the Archive products element from Elementor Pro and the page itself is built via Elementor templates, our option from Theme Settings will not work in such a case: https://prnt.sc/t1ypzXZKBh5P
If you want to use the templates, then follow their instructions to customize the element – https://prnt.sc/zVLuqtqkG24h
Or you can make the page via our Layouts – https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/ , https://prnt.sc/TILgr2y8JYKt
Kind Regards
.
