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I can´t see products when i click in the shopping cart

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #18837

    Carritochuches
    Participant

    Hi Guys,

    I have a problem, when i have a product in my cart, i click in te icon of cart but i can´t see products. I see an empty sidebar.

    Can you fix that problem?

    Thanks

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    #18846

    Artem Temos
    Keymaster

    Hi,

    We were not able to reproduce the problem on your website and it seems to work correctly for us https://i.gyazo.com/9eb130f11e3bd937c861cc8550286dd3.png

    Regards

    #19102

    Carritochuches
    Participant

    Hi,

    I try with Chrome and Mozilla but i can´t see that, Can you try again?

    #19105

    Artem Temos
    Keymaster

    Hi,

    Yes, we tried in different browsers and it always works correctly for us. Could you please try to clear all your browser data and try again? Provide us the exact list of steps how to reproduce it.

    Thank you

    #19181

    Carritochuches
    Participant

    Hi Artem,

    I try in different browsers and diferent Pc and smartphones in apple and android. I can´t see products in any. It is rare. Maybe can be for the country? i don´t know but i can´t see…

    #19182

    Carritochuches
    Participant

    Maybe it’s a plugin? I need fix that soon

    #19186

    Artem Temos
    Keymaster

    Hi,

    Please, provide us the exact list of steps how to reproduce it. We will try to use VPN for the next test.

    Regards

    #19205

    Carritochuches
    Participant

    Hi keymaster,

    Its simple, I go to the product for example “carritos de chuches rosa” Now i click in Button Add to cart, then we see upper the green box with button and the number 1 in the cart icon, i click on the cart icon but i can´t see anything. If i click in green button i go without problem to finish buy.

    Thank you.

    #19211

    Artem Temos
    Keymaster

    Hi,

    Could you please update the theme to the latest version firstly?

    Regards

Viewing 9 posts - 1 through 9 (of 9 total)