Home › Forums › WoodMart support forum › I did update on woodmart theme and i face this error
I did update on woodmart theme and i face this error
- This topic has 9 replies, 2 voices, and was last updated 5 months ago by
Luke Nielsen.
-
AuthorPosts
-
February 21, 2024 at 5:47 pm #542436
robbertwillemvandermeerParticipantif (mobileNav) {
if ( mobileNav.querySelector(‘ul.wd-active’).length > 0 ) {
mobileNavFirstHeight = mobileNav.querySelector(‘ul.wd-active’).style.height;
}the error is i take this error Cannot read properties of null (reading ‘length’)
Also my mobile menu not work i set it on header builder
Attachments:
You must be logged in to view attached files.February 21, 2024 at 6:26 pm #542458
Luke NielsenKeymasterHello,
Please try to disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
February 21, 2024 at 6:47 pm #542471
robbertwillemvandermeerParticipanti followed all the steps and still have the same error
-
This reply was modified 5 months ago by
robbertwillemvandermeer.
February 21, 2024 at 6:57 pm #542477
robbertwillemvandermeerParticipantAlso, please do not update woocomerce and dokan you have to update me
February 22, 2024 at 11:33 am #542706
Luke NielsenKeymasterHello,
Please send me a video of how the error occurs on your side. Also, confirm the permission for plugin deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.
Kind Regards
February 22, 2024 at 11:53 am #542720
robbertwillemvandermeerParticipantSorry but at the moment I don’t have the tools to make a video but the steps are simple:
1.and in the parent as well as in the child when the homepage is loaded open the console occur this error (screenshot_xtheme).
2.mobile menu not working(screenshot_mobile).
I have backup-
This reply was modified 5 months ago by
robbertwillemvandermeer.
Attachments:
You must be logged in to view attached files.February 22, 2024 at 2:16 pm #542813
robbertwillemvandermeerParticipantSorry I forgot to tell you that you can deactivate and all the necessary actions . Thank you very much I look forward to hearing from you.
February 22, 2024 at 4:49 pm #542895
Luke NielsenKeymasterHello,
Thank you for the screenshots. Before testing, I tried to replicate the issue, but on my side, such an issue does not happen, please check this https://take.ms/4afQv video.
Let me know if I missed something.
Kind Regards
February 22, 2024 at 5:14 pm #542921
robbertwillemvandermeerParticipantyeah for some reason it works ok both from my site
February 23, 2024 at 10:33 am #543072
Luke NielsenKeymasterHello,
Let me know when the issue occurs again.
I hope you are not facing the same issue again.
Kind Regards
-
This reply was modified 5 months ago by
-
AuthorPosts
- You must be logged in to create new topics. Login / Register