Home › Forums › WoodMart support forum › I got a problem with filter
I got a problem with filter
- This topic has 13 replies, 2 voices, and was last updated 2 years, 10 months ago by Elise Noromit.
-
AuthorPosts
-
November 14, 2021 at 6:19 pm #331742
erimusa11ParticipantI have a problem before of on got a problem with woocomerce i unistalled it and after and reinstalled it again and got fix the problem with woocomerce i dit a check of my website and all the filters has been gone it is just a empty div ther https://prnt.sc/1zkt199 can you help me why it is happening
November 14, 2021 at 8:54 pm #331773
Elise NoromitMemberHello,
Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and page URL with the problem.
Best Regards
November 14, 2021 at 9:33 pm #331777
erimusa11Participantokay thank you hope i did not samthing wrong
November 15, 2021 at 11:07 am #331903
Elise NoromitMemberHello,
Please check the issue on the Storefront theme to detect if our theme causes the problem. If The problem occurs on the Storefront as well, deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
switch to the parent WoodMart and check again.If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
November 15, 2021 at 12:59 pm #331957
erimusa11ParticipantI did all the steps you told me in storefronts the filter are there when I go back on theme is not on shop page , also i distinctive all the extra plug in nothing change i think after i deleted woocommerce before when it had problems id changed something in your template maybe… i don’t know what to do now ?
November 15, 2021 at 11:32 pm #332084
Elise NoromitMemberHello,
Please update the theme till 6.2.3. and install the free Classic widget plugin.
if the problem persists we will double-check.
Best Regards
November 15, 2021 at 11:33 pm #332085
Elise NoromitMemberP.S. I have added Product categories into the Shop page widget area and they work: https://gyazo.com/4da0de0f62ddcc2f17e14573290e2257
November 16, 2021 at 7:53 am #332148
erimusa11ParticipantThank you for the help it works what was the mistake what i did wrong ? So if it happen again i can do by my self where is the option you added that ?
November 16, 2021 at 10:25 am #332214
Elise NoromitMemberHello,
Please update the theme. I will check again.
Best Regards
November 16, 2021 at 11:02 am #332222
erimusa11ParticipantTO UPDATE
November 16, 2021 at 11:03 am #332223
erimusa11ParticipantTo update the theme i have to re-download the theme on on envato market and reinstall because in the update core on the themes is e message “your themes are already up to date ” ?
November 17, 2021 at 9:34 am #332481
Elise NoromitMemberHello,
Please make the full backup of your site and update the theme manually if the automatic update is not available. Find our documentation tutorial about this here: https://xtemos.com/docs/woodmart/update-theme-2/
Best Regards
November 17, 2021 at 8:32 pm #332639
erimusa11ParticipantOKAY THANK YOU I UPDATED THE THEME I HAVE NO PROBLEMS ANYMORE
November 18, 2021 at 12:23 am #332662
Elise NoromitMemberYou are welcome! We are here to help.
Wish you a wonderful day!
-
AuthorPosts
Tagged: https://multipartyshop.com/
The topic ‘I got a problem with filter’ is closed to new replies.
- You must be logged in to create new topics. Login / Register