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i have 2 issues

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  • #174954

    mmasba
    Participant

    hello
    firstly … thank you for this excellent theme
    I have two issues
    1- I received an email notification for theme update … if I download and activate on my site will affect my design???
    2- I have a problem when I publish my site some arrows were missed … as photo attached

    #174957

    mmasba
    Participant

    attached image

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    #174961

    36styles
    Participant

    As suggested in another post regarding problem #2

    Hello,

    Please save the Theme settings and update the CSS generator file if you used it.

    Best Regards

    I was having the same issue, I then went to Theme Settings, didn’t make any changes but still clicked SAVE OPTIONS, then went to CSS GENERATOR and clicked on GENERATE FILE. Then with Chrome, right-clicked on my site and selected INSPECT. Then you right-click on the Reload button at the top of the page and then select EMPTY CACHE AND HARD RELOAD. After doing all this, my missing icons returned.

    #174967

    mmasba
    Participant

    thank you … its working
    what about the first issue … theme update???

    #175064

    Hello,


    @mmasba
    , Sound’s Good!! That your 1st issue is resolved.


    @36styles
    , Thanks for helping other Customers and sharing your experience, You are the best!!!


    @mmasba
    , Regarding your 2nd issue, If you did not Customize any of the Theme Core files then you will not finds any issue when you update the Theme to the latest version.

    First of all, take the complete backup of your site for security purpose.

    Then try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards.

Viewing 5 posts - 1 through 5 (of 5 total)