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Icons not appeared After theme update

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
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  • #210703

    Satham
    Participant

    Dear Team,
    I had setup a development environment for to check the updates and testing. And yesterday I have updated my Staging site to check the updates and after the theme update all fonts are gone missing. And i have deleted cache also to overcome this issue and still its exist. Please find the screenshot,

    link 1: http://prnt.sc/thfdnv
    link 2: http://prnt.sc/thff7r

    #210714

    Artem Temos
    Keymaster

    Hello,

    Here is a link to the instruction about 4.x to 5.0 version migration in our documentation https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/
    It should help you to update the theme without errors.

    Kind Regards

    #210752

    Satham
    Participant

    Hello Team,
    Thank you so much for the support. I have updated to version 5.0 without issue by using the guidelines. But after that I have changed my site URL to (current )http://dev.artandcraftuae.com and some of the fonts are not getting fetch properly and while i tried to inspect the page and the font locations are redirecting to previous URL ex : http://artandcraft.workeasysolution.net/wp-content/themes/woodmart/fonts/woodmart-font.woff?v=4.6.0

    Screenshot 1 : http://prnt.sc/thhjf3
    Screenshot 2 : http://prnt.sc/thhk6a

    Thanks

    #210760

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    #210779

    Satham
    Participant

    Hi Team,
    Thank you for the prompt response . I have disabled all non theme related plugins and please find the credentials in private section

    Thanks.

    #210783

    Artem Temos
    Keymaster

    We have resaved Theme Settings for you and now it works well. Please, check from your side.

    #210795

    Satham
    Participant

    Thank you for the support. Its working fine now. Can you tell me what you have done to fix this issue. So I can do the same when these issue occur later if i change the URL.

    Thanks

    #210800

    Artem Temos
    Keymaster

    Yes, you can resave Theme Settings when you change the website domain. If it will not help – contact us and we will check what is wrong 🙂

    #210808

    Satham
    Participant

    Thank you for the prompt reply. But how to resave theme settings after we change site URL? Can you tell me

    #210990

    Artem Temos
    Keymaster

    You just need to go to Theme Settings and click on “Save settings” button.

    #211008

    Satham
    Participant

    Thank you for the support

    #211009

    Artem Temos
    Keymaster

    You are welcome!

Viewing 12 posts - 1 through 12 (of 12 total)

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