IE

So at another shop today looking over someones shoulder while they were using Internet Explorer Browser, browsing my Website; 2aholster.com

1. And on any given product page the main photo showed, but not the carousel underneath the photo (Heard the same from a Safari user the other day while I was on the phone with him).

2. Also when clicked that main-photo opened up to into the wp/upload page instead of doing the normal pop-out/swipe ability like Chrome/firefow/comodo.

3. I came home and downloaded IE and on my Main page, there is a huge white blank spot before you scroll down to see the video header. Full screen of white with my logo sitting in it’s normal top left placement.

I am not in love with IE, that’s why I had to download it onto my desktop. Haven’t used it for years. . . but, I guess others do.

Ideas of the best way to handle these issues?

thanks!
tom

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it? Also, you need to update our theme to the latest version first https://xtemos.com/docs/woodmart/update-theme-2/

Thank you in advance

Good reminder.

let me just bring it all over to a sub-D and we’ll do that there.

I’ll report back after that is done.
thanks!
LP

Okay got it set-up on a Subdomain. updated theme as requested.
thanks,
LP

Hello,

In order to solve the issue with the white gap add this code to the Theme Settings > Custom CSS > Global:

.vc_ie-flexbox-fixer {
   display: none!important;
}

As for the other two issues, you have JS error in the console which is caused by one of your plugins. Deactivate all the plugins not related to the theme, check the issue, then activate the plugins one by one to detect which one causes the problem.

Best Regards

Got it. Yep Ari Light Box was the culprit on the other items. Code worked fantastically too.

I appreciate the Support Work.
Great Job!
LP

You are welcome, we are always happy to help you, write to us when you have any difficulties or issues with our theme.

And we would be glad if you will rate our theme with 5 stars on Theme Forest in case you are satisfied with our theme and customer service http://themeforest.net/downloads

Thank you in advance

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