Home Forums Basel – Premium Template Image Gallery not displaying properly on product

This topic contains 1 reply, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 1 day ago.

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  • #267437

    Hello I have some variable products setup on my store but when i select the different variables, the gallery does not load on the side for some reason??

    Can you help me resolve this please.

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    #267560

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

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