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Import AJAX problem. Please, try import data manually.
- This topic has 20 replies, 2 voices, and was last updated 7 years, 2 months ago by Artem Temos.
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November 9, 2017 at 5:16 pm #23654
entrepielesParticipanthi , thanks for the theme
so, i try to import the demo content and show me this Attachments: How i can resolve,
best regards
Attachments:
You must be logged in to view attached files.November 9, 2017 at 5:25 pm #23656
Artem TemosKeymasterHello,
Thank you so much for contacting our support center.
Could you please also send us your FTP access so we can check everything carefully?
Kind Regards
XTemos StudioNovember 9, 2017 at 5:26 pm #23657
entrepielesParticipantok
best regards
November 9, 2017 at 5:27 pm #23658
Artem TemosKeymasterIt is a control panel access, but we need an FTP. If you don’t know this information, you can ask your hosting providers to give you this data.
November 9, 2017 at 5:53 pm #23659
entrepielesParticipantthis is it
November 9, 2017 at 7:26 pm #23668
entrepielesParticipantsorry its work for do that you want to do?
thanks
November 9, 2017 at 7:43 pm #23670
Artem TemosKeymasterSorry, what do you mean? Does it work now?
November 9, 2017 at 7:50 pm #23673
entrepielesParticipantit means that if work you the ftp access for check the problem?
thanks
November 9, 2017 at 7:52 pm #23674
Artem TemosKeymasterThis data seems to be wrong since we can’t access https://gyazo.com/9bba3625eaf8a7faf57d4b0e9b6b60a6
November 9, 2017 at 8:09 pm #23676
entrepielesParticipantok let me show this to my host.
November 10, 2017 at 7:32 am #23697
Artem TemosKeymasterOK, contact us when you will have an FTP access so we can check it.
November 10, 2017 at 4:56 pm #23737
entrepielesParticipanthi keymaster i show the problem to my host and tell me that there are not problems whit the ftp, so they tell me ask you for the public IP by which they are connecting and how the process is performed.
They tell me 2 options.
1 For ftp access
2. for cpanel access.
You can try to access to cpanel access? please
thanks
November 10, 2017 at 9:59 pm #23759
Artem TemosKeymasterWe tried to connect as you write but still the same https://gyazo.com/5e3616f70a35175e007d16bd327f6543
My IP at the moment176.98.73.244
November 11, 2017 at 1:43 pm #23811
entrepielesParticipanthi Keymaster i talk whith the host and they say that you Ip is not block so they recommend changing servers,then when I get the change mail servers, I write to you for know if now can enter.
other thing you can tell me from waht conutry are you , only for check ?
On the other hand, if you can not enter I can do something manually as the error said as import manually the content, or what other solutions we can do, for example I send the files to you for email or by wetransfer link, please that I need this urgently. jejeje
November 11, 2017 at 9:19 pm #23835
Artem TemosKeymasterStrange, but currently we can’t access your website and see this error https://gyazo.com/eccf503c5d69ba2bbf51e80871a4b7bf
November 12, 2017 at 6:17 pm #23886
entrepielesParticipanthi i can import the web but now the problem its compouser , this plugin dont work jejejej
can you please check?
The new change of server its ready now, can you try to access please?
thanks and best regards
Attachments:
You must be logged in to view attached files.November 12, 2017 at 8:58 pm #23896
Artem TemosKeymasterYou just need to click “Backend editor” button to activate the Visual Composer for editing.
November 13, 2017 at 1:43 am #23906
entrepielesParticipantsorry only for understand,
1- the visual composer now its call WPbakery page builder? or from the instalation video that change. ?
2-you can access to the cpanel or ftp i wanna now if with the change server that work also for you?
Best regards
Attachments:
You must be logged in to view attached files.November 13, 2017 at 7:27 am #23921
Artem TemosKeymaster1. Yes,
Visual Composer
isWPbakery page builder
.2. We don’t need this if the import works fine now.
Regards
November 13, 2017 at 6:43 pm #24055
entrepielesParticipantok thanks for all your help.
Best regards
November 13, 2017 at 8:54 pm #24064
Artem TemosKeymasterContact us if you have any additional questions or concerns.
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