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Import AJAX problem. Please, try import data manually.

Viewing 21 posts - 1 through 21 (of 21 total)
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  • #23654

    entrepieles
    Participant

    hi , thanks for the theme

    so, i try to import the demo content and show me this Attachments: How i can resolve,

    best regards

    Attachments:
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    #23656

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Could you please also send us your FTP access so we can check everything carefully?

    Kind Regards
    XTemos Studio

    #23657

    entrepieles
    Participant

    ok

    best regards

    #23658

    Artem Temos
    Keymaster

    It is a control panel access, but we need an FTP. If you don’t know this information, you can ask your hosting providers to give you this data.

    #23659

    entrepieles
    Participant

    this is it

    #23668

    entrepieles
    Participant

    sorry its work for do that you want to do?

    thanks

    #23670

    Artem Temos
    Keymaster

    Sorry, what do you mean? Does it work now?

    #23673

    entrepieles
    Participant

    it means that if work you the ftp access for check the problem?

    thanks

    #23674

    Artem Temos
    Keymaster

    This data seems to be wrong since we can’t access https://gyazo.com/9bba3625eaf8a7faf57d4b0e9b6b60a6

    #23676

    entrepieles
    Participant

    ok let me show this to my host.

    #23697

    Artem Temos
    Keymaster

    OK, contact us when you will have an FTP access so we can check it.

    #23737

    entrepieles
    Participant

    hi keymaster i show the problem to my host and tell me that there are not problems whit the ftp, so they tell me ask you for the public IP by which they are connecting and how the process is performed.

    They tell me 2 options.

    1 For ftp access

    2. for cpanel access.

    You can try to access to cpanel access? please

    thanks

    #23759

    Artem Temos
    Keymaster

    We tried to connect as you write but still the same https://gyazo.com/5e3616f70a35175e007d16bd327f6543
    My IP at the moment 176.98.73.244

    #23811

    entrepieles
    Participant

    hi Keymaster i talk whith the host and they say that you Ip is not block so they recommend changing servers,then when I get the change mail servers, I write to you for know if now can enter.

    other thing you can tell me from waht conutry are you , only for check ?

    On the other hand, if you can not enter I can do something manually as the error said as import manually the content, or what other solutions we can do, for example I send the files to you for email or by wetransfer link, please that I need this urgently. jejeje

    #23835

    Artem Temos
    Keymaster

    Strange, but currently we can’t access your website and see this error https://gyazo.com/eccf503c5d69ba2bbf51e80871a4b7bf

    #23886

    entrepieles
    Participant

    hi i can import the web but now the problem its compouser , this plugin dont work jejejej

    can you please check?

    The new change of server its ready now, can you try to access please?

    thanks and best regards

    Attachments:
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    #23896

    Artem Temos
    Keymaster

    You just need to click “Backend editor” button to activate the Visual Composer for editing.

    #23906

    entrepieles
    Participant

    sorry only for understand,

    1- the visual composer now its call WPbakery page builder? or from the instalation video that change. ?

    2-you can access to the cpanel or ftp i wanna now if with the change server that work also for you?

    Best regards

    Attachments:
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    #23921

    Artem Temos
    Keymaster

    1. Yes, Visual Composer is WPbakery page builder.

    2. We don’t need this if the import works fine now.

    Regards

    #24055

    entrepieles
    Participant

    ok thanks for all your help.

    Best regards

    #24064

    Artem Temos
    Keymaster

    Contact us if you have any additional questions or concerns.

Viewing 21 posts - 1 through 21 (of 21 total)

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