Importing additional page error

This topic has 9 replies, 2 voices, and was last updated 4 years ago by Artem Temos.

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April 22, 2020 at 8:19 pm #189273

hamasataccessories
Participant

Import AJAX problem. Try to disable all external plugins and check the problem with your hosting provider. If it will not help, contact our theme support for help.

Hoping you can fix this asap.

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April 23, 2020 at 6:09 am #189308

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

Thank you in advance

April 23, 2020 at 6:39 am #189325

hamasataccessories
Participant

Disabled already. I removed the stripe gateway but still have problem.

April 23, 2020 at 7:21 am #189334

Artem Temos
Keymaster

Please, disable all external plugins first and leave only plugins related to our theme.

April 23, 2020 at 7:28 am #189337

hamasataccessories
Participant

Disabled already as what i’ve said before

April 23, 2020 at 7:58 am #189345

Artem Temos
Keymaster

No, your website has plenty of third-party plugins at the moment.

April 23, 2020 at 8:09 am #189351

hamasataccessories
Participant

Disabled now. Problem still persist

April 23, 2020 at 8:31 am #189358

Artem Temos
Keymaster

We just tested this and it works correctly https://gyazo.com/90d0d6d49fde61a54e8c010f37425b4b

April 23, 2020 at 8:40 am #189359

hamasataccessories
Participant

I checked already its working, but how about the wpbakery? cannot update

April 23, 2020 at 11:06 am #189408

Artem Temos
Keymaster

Try to uninstall the plugin and install it from scratch via Appearance -> Install plugins.
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