importing template not allowed

unable to import custom pages like 404 contact us which shown on your website pre built

attached image no option to click

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Hello,

Please provide your site admin access to the private area.

Please make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

please solve speed issue

template import issue

header issue as attached

dont remove any plugin let us know only what cause issue

Hello,

You have not imported the base import that is why uploading the pages is not available, please check the template library: https://xtemos.com/docs/woodmart/templates-library/

The template library contains all the blocks that are included in the pages you are going to import.

You can surely import base import and get access to the pages, however, all the theme settings would be reset, we do not do that on the existing site, this option is good for a net WordPress installation.

Alternatively, you can tell me which pages you want I will send you the code to integrate.

Best Regards

404 error page we need

and also what about other issues i shared like speed and header error

Hi,

Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

fisrt thing header issue

its disappera in many pages attched image

second speed issue

after activating woodmart siteground css and js minify dont work properly

attached both images

third need 404 custom page which i cant import

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Hello,

Please create a new page, switch to the text mode and insert this shortcode:

/*404*/

[vc_row][vc_column width="1/6"][/vc_column][vc_column width="2/3" woodmart_text_align="center"][vc_single_image image="1534" img_size="full" alignment="center" css=".vc_custom_1525944025339{margin-bottom: 25px !important;}"][woodmart_title size="custom" font_weight="700" title="PAGE NOT FOUND" css=".vc_custom_1525781295753{margin-bottom: 10px !important;}" desktop_text_size="45" tablet_text_size="45" mobile_text_size="32"][woodmart_responsive_text_block font="text" size="custom" desktop_text_size="16" tablet_text_size="16" mobile_text_size="14" css=".vc_custom_1525782502292{margin-bottom: 25px !important;}"]This is somewhat embarrassing, isn’t it? It looks like nothing was found at this location.[/woodmart_responsive_text_block][woodmart_button color="primary" button_inline="yes" title="HOME PAGE" link="url:%23|||"][woodmart_popup style="bordered" button_inline="yes" id="contact-form-popup" width="900" title="CONTACT US"][vc_row_inner equal_height="yes" css=".vc_custom_1512552757832{margin-top: -30px !important;margin-right: -30px !important;margin-bottom: -30px !important;margin-left: -30px !important;}"][vc_column_inner width="2/3" css=".vc_custom_1512552766600{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;}"][woodmart_title size="small" align="left" title="SEND US A MESSAGE"][vc_column_text css=".vc_custom_1525944104118{margin-bottom: 0px !important;}"][contact-form-7 id="608" title="Contact form alternative"][/vc_column_text][/vc_column_inner][vc_column_inner width="1/3" css=".vc_custom_1512552777696{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #333333 !important;}"][woodmart_title size="small" color="white" align="left" title="CONTACT INFORMATION"][woodmart_info_box image="611" image_alignment="left" woodmart_color_scheme="light" img_size="30x30"]50 East 52nd Street
Brooklyn, NY 10022
United States[/woodmart_info_box][woodmart_info_box image="611" image_alignment="left" woodmart_color_scheme="light" img_size="30x30"]+1322224332
+1323345455[/woodmart_info_box][woodmart_info_box image="611" image_alignment="left" woodmart_color_scheme="light" img_size="30x30"]<a href="http://themedemo.commercegurus.com/economist/#">info@economist.com</a>
<a href="http://themedemo.commercegurus.com/economist/#">support@economist.com</a>[/woodmart_info_box][vc_separator color="custom" accent_color="rgba(255,255,255,0.15)" css=".vc_custom_1484144347493{margin-bottom: 30px !important;}"][vc_column_text woodmart_color_scheme="light" css=".vc_custom_1484154411560{margin-bottom: 20px !important;}"]Do you have questions about how Economist can help your company? Send us an email and we’ll get in touch shortly.[/vc_column_text][social_buttons size="small" style="colored" align="left"][/vc_column_inner][/vc_row_inner][/woodmart_popup][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]

/*404-2*/
[vc_row content_placement="middle" row_reverse_mobile="1"][vc_column width="1/2" woodmart_bg_position="center-center" woodmart_text_align="center" css=".vc_custom_1525787650089{padding-top: 4vh !important;padding-bottom: 4vh !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}"][woodmart_responsive_text_block size="custom" font_weight="700" color_scheme="custom" desktop_text_size="48" tablet_text_size="36" mobile_text_size="28" css=".vc_custom_1525944587797{margin-bottom: 25px !important;padding-top: 70px !important;padding-bottom: 70px !important;background-image: url(http://sub1.yanaweb.net/wp-content/uploads/2018/05/404-2.svg?id=1540) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}" color="#83b735"]PAGE NOT FOUND[/woodmart_responsive_text_block][woodmart_responsive_text_block font="text" size="custom" content_width="80" desktop_text_size="16" tablet_text_size="16" mobile_text_size="14" css=".vc_custom_1525788645373{margin-bottom: 25px !important;}"]This is somewhat embarrassing, isn’t it? It looks like nothing was found at this location. Maybe try a search?[/woodmart_responsive_text_block][woodmart_ajax_search price="1" thumbnail="1" category="" css=".vc_custom_1525789000008{margin-bottom: 25px !important;padding-right: 17% !important;padding-left: 17% !important;}"][/vc_column][vc_column width="1/2"][vc_single_image image="1541" img_size="full" alignment="right"][/vc_column][/vc_row]

Best Regards

We don’t see any problems with the header on your website https://gyazo.com/48129012fcf11cef307c052a79eeb07d

In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

Kind Regards
XTemos Studio

on old themes it was running perfect just in woodmart it causing issue

you guys just dont accept issue with theme and say everytime its plugin issue

thank u no need further help

Hi,

No, we don’t want to refuse any issues with our theme. If you think that something is caused by WoodMart, please, provide us all the details and we will check it once more.

Kind Regards

[Author]

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